Xoxoday Plum delivers end-to-end implementation training, post-launch enablement resources, and round-the-clock global support so your administrators, partners, and end users can operate the rewards platform with confidence from day one.
Implementation Training
Xoxoday Plum assigns a dedicated onboarding team that runs hands-on training sessions tailored to each audience — administrators, channel partners, distributors, and internal teams. Typically, two to three administrator sessions cover platform setup, data imports, rule and tier configuration, integrations, and troubleshooting. Each session uses interactive walkthroughs, scenario-based exercises, and a sandbox environment so participants can practice in a consequence-free space before going live. End-user sessions are role-specific and focus on earning, redeeming, and managing rewards within the context of your organisation’s programme. This role-based approach accelerates early adoption and reduces the volume of support tickets in the first weeks after launch.Self-Service Resources & Documentation
After go-live, Xoxoday Plum gives every client access to a Help Center containing step-by-step setup guides, FAQs, how-to videos, and full API documentation for administrators and IT teams. For organisations running integrations with tools such as Workday, SAP SuccessFactors, or Darwinbox, the API documentation covers authentication flows, webhook configuration, and field-mapping references. In-app live chat is embedded directly in the admin console and marketplace portal, backed by an AI chatbot for instant resolutions on common queries. Launch communication kits and best-practice playbooks are also provided at no additional cost, giving programme managers ready-made assets to drive participation from day one. Refresher sessions or feature rollout walkthroughs are available on request as your programme evolves.Change Management & Continuous Enablement
Xoxoday Plum recognises that deploying a loyalty or incentive programme is as much a behavioural shift as a technical one. To support that, Xoxoday Plum provides structured change management guidance that includes stakeholder communication plans, targeted engagement campaigns, and adoption dashboards to track participation trends over time. Post-launch configuration updates, enhancement requests, and new integrations follow a formal change control process — ensuring every change is traceable, tested, and aligned with your business goals before it reaches production.24×7 Global Support Model
Xoxoday Plum operates under a 24×7 global support model with SLA-driven response commitments. Organisations can reach the support team through email with centralised ticket tracking, live chat embedded in the admin console, or phone during standard business hours. All inbound requests are logged and tracked, providing full visibility into resolution status. This multi-channel approach means a programme manager troubleshooting a redemption workflow at midnight gets the same structured support path as one raising a configuration question during business hours — consistent, documented, and accountable. Learn more: [Xoxoday Plum Help Centre — Administration & Support](How does Xoxoday Plum handle integrations?
Learn how Xoxoday Plum connects with HRIS, CRM, and communication tools including Workday, SAP SuccessFactors, and Slack.
What reporting and analytics does Xoxoday Plum provide?
Explore the dashboards, adoption metrics, and programme performance reports available to administrators.