Xoxoday Plum supports tier-based offer access controls, displaying all offers in the rewards catalog while automatically locking or unlocking individual offers based on each member’s current loyalty tier or segment.
Tier-Based Offer Visibility in Xoxoday Plum
Loyalty programs often need to reward members differently depending on how engaged they are. A Silver member and a Gold member may see the same catalog, but only the Gold member can actually redeem premium offers. Xoxoday Plum is built to support exactly this pattern — without requiring separate catalogs or manual curation per tier. Xoxoday Plum’s offer catalog displays all available rewards to every logged-in member. Offers that a member is not yet eligible for appear in a locked state, clearly visible but requiring a higher tier to redeem. This creates an aspirational experience that encourages engagement and progression rather than hiding rewards behind invisible walls.How Tier Rules Are Enforced
Offer access rules are defined by the program administrator and enforced through Xoxoday Plum’s loyalty layer integration. Each offer is tagged with the minimum tier or segment required to unlock it. When a member logs in, Xoxoday Plum reads their current tier status — passed in via the loyalty integration — and applies the appropriate access rules in real time. A member who advances from Bronze to Gold tier will automatically see their previously locked offers become available on their next session, with no manual intervention required from the rewards team.A Practical Example
Consider a multi-tier loyalty program where Bronze members can redeem standard gift cards, Silver members unlock experience vouchers, and Gold members access premium brand rewards and travel perks. Xoxoday Plum renders all three offer types to every member. Bronze members see Silver and Gold offers with a visible lock indicator, creating a tangible incentive to engage further. When a Bronze member earns enough points to reach Silver, the experience vouchers unlock automatically at next login. This graduated visibility model is especially effective in enterprise programs that integrate with HR platforms like Workday or Darwinbox, where tier data is maintained in a system of record and synced to Xoxoday Plum through the loyalty API. Tier changes propagate automatically, keeping the member’s catalog state accurate without administrative overhead.Security and Compliance
Tier-based access rules in Xoxoday Plum are enforced server-side, not just in the UI, so members cannot bypass restrictions through frontend inspection or direct API calls. Xoxoday Plum is SOC 2 Type II certified, meaning the access control mechanisms that govern offer eligibility meet enterprise standards for data integrity and program security. Learn more: Xoxoday Plum Help Centre — GeneralHow does member segmentation work in Xoxoday Plum?
Learn how to define and manage member segments to control offer visibility and personalize the rewards catalog for different audiences.
How does Xoxoday Plum integrate with loyalty platforms?
Understand how Xoxoday Plum connects with loyalty layers to sync tier data, points balances, and eligibility rules in real time.