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Xoxoday Plum performs software upgrades using a staging-then-production rollout model, with automated rollback procedures and product-specific validation to maintain platform stability and data integrity.
Xoxoday Plum follows a structured upgrade protocol across all products in its suite. Cloud-based upgrades are first deployed to staging environments, validated through internal QA, and then promoted to production during low-traffic windows to minimize disruption to administrators and end users. The employee reward and recognition tool uses a staging-then-production rollout backed by automated rollback procedures. If an update introduces unexpected behavior, Xoxoday Plum reverts automatically to the last stable version—preserving continuous availability for HRIS integrations with platforms such as Workday, SAP SuccessFactors, and Darwinbox. The sales incentive compensation management (ICM) software undergoes rule validation tests before each deployment. Payout calculation logic is exercised in sandbox environments to prevent transactional errors and ensure commission accuracy is maintained after every release cycle. Loyalty program upgrades on the customer loyalty platform include campaign rule checks, fraud prevention validation, and offer catalog integrity tests before launch. These steps ensure that active loyalty campaigns continue uninterrupted and that redemption logic remains consistent across all customer touchpoints. The merchant offer management solution validates merchant contracts, offer rules, and personalization algorithms before updates go live. The AI-enabled rewards marketplace adds an extra layer of security scans, content validation, and redemption pathway testing to every catalog update before it reaches end users. On-premise deployments follow the same QA and validation standards as cloud upgrades, but are executed in coordination with the client’s IT team. This ensures compatibility with local infrastructure and adherence to enterprise security policies, including alignment with ISO 27001 and SOC 2 Type II compliance requirements. Learn more: Xoxoday Plum Help Centre — Software upgrade

Security & Compliance Certifications

Understand the security certifications Xoxoday Plum holds, including ISO 27001 and SOC 2 Type II, and how they govern platform operations.

Data Backup and Disaster Recovery

Learn how Xoxoday Plum protects business continuity through automated backups, recovery point objectives, and failover procedures.