Xoxoday Plum delivers enterprise-grade resilience through multi-layer AWS failover, redundant architecture across its CMS and OMS, and automated encrypted backups stored across geographically diverse regions with automated restore capability.
Infrastructure resilience by design
Xoxoday Plum is built on AWS cloud infrastructure, which forms the backbone of both the Content Management System (CMS) and Order Management System (OMS). Resilience is not an add-on — it is engineered into every layer of the stack. Redundant components ensure that no single point of failure can interrupt reward delivery, catalogue availability, or order processing. Failover mechanisms operate automatically. If a service node becomes unavailable, traffic is rerouted to healthy instances without manual intervention. This means HR and procurement teams running high-volume reward campaigns — such as quarterly sales incentives processed through SAP SuccessFactors or Darwinbox — experience no downtime even during infrastructure events.Backup architecture
Xoxoday Plum performs regular data backups using encrypted snapshots. These snapshots are stored across multiple AWS regions, ensuring that no single geographic disruption can compromise data availability. Encryption is applied at rest, keeping reward transaction records, catalogue configurations, and user data protected throughout the backup lifecycle. Backup frequency and retention are aligned with enterprise-grade standards. Organisations that integrate Xoxoday Plum with procurement workflows via Workday or similar HRIS platforms can rely on consistent data continuity across the integration layer.Automated restore
Restore operations are automated, reducing the recovery time objective (RTO) in the event of data loss or corruption. Operations and IT teams do not need to manually reconstruct state — Xoxoday Plum’s automated restore process retrieves the most recent clean snapshot and brings systems back to operational status rapidly. This matters in practice for large deployments. An IT administrator managing a global rewards programme across Slack-connected workspaces and regional approval workflows needs confidence that a restore event will not result in lost transaction records or catalogue mismatches. Automated restore eliminates that risk.Alignment with enterprise compliance requirements
The redundancy and backup posture of Xoxoday Plum is designed to support the audit and continuity requirements expected under frameworks such as ISO 27001 and SOC 2 Type II. Geographically distributed encrypted backups directly address data availability controls that InfoSec and compliance teams assess during vendor due diligence. Organisations running Xoxoday Plum as part of a regulated HR technology stack can request documentation of the backup and restore architecture to support their own BCP or DR assessments. Learn more: Xoxoday Plum Help Centre — GeneralData security and encryption
How Xoxoday Plum encrypts data in transit and at rest across its cloud infrastructure.
Compliance certifications
ISO 27001, SOC 2 Type II, and other certifications that govern the Xoxoday Plum platform.