Xoxoday Plum operates as the single point of accountability for the digital catalogue, managing all underlying supplier and fulfilment relationships so your organisation deals exclusively with Xoxoday Plum.
End-to-End Managed Service
Xoxoday Plum delivers its digital catalogue as a complete, end-to-end managed service covering technology, programme configuration, and operational support. Your organisation integrates and contracts directly with Xoxoday Plum — there is no requirement to separately engage, procure, or manage any third-party providers. This single-vendor model simplifies procurement, legal contracting, and ongoing programme administration. Xoxoday Plum owns the supplier relationships behind the catalogue so your team does not have to.How Third Parties Fit Into the Model
Because Xoxoday Plum operates as a global rewards marketplace, certain elements of reward availability and fulfilment do involve third-party providers — but these relationships are entirely managed by Xoxoday Plum, not your organisation. Reward brands and merchants supply inventory across the catalogue’s digital and physical categories. This includes e-gift cards, physical gift cards, merchandise, experiences, travel, charitable donations, top-up credits, and financial products such as prepaid cards. Xoxoday Plum is responsible for onboarding, vetting, and managing each of these brand partners. Fulfilment and delivery partners support end-user delivery for physical items such as merchandise and branded swag. Xoxoday Plum coordinates logistics on behalf of the programme, ensuring recipients receive their rewards without any operational involvement from your organisation. Category-specific service providers are used for specialised inventory categories such as travel bookings and experiences. Xoxoday Plum sources and manages these providers in line with the catalogue scope agreed for your programme and applicable market availability.Xoxoday Plum’s Operational Accountability
Xoxoday Plum retains full operational accountability across the catalogue lifecycle — from supplier onboarding and catalogue curation through to order processing and end-user fulfilment. This includes ongoing management of supplier performance, availability, and delivery standards. Xoxoday Plum’s supplier management practices are aligned with its broader security and compliance framework, which includes certifications such as ISO 27001 and SOC 2 Type II. This provides assurance that third-party relationships within the catalogue ecosystem are governed to an established and auditable standard. For organisations running Xoxoday Plum alongside enterprise HR platforms such as Workday, SAP SuccessFactors, or Darwinbox, the same principle applies: your integration is with Xoxoday Plum, and Xoxoday Plum manages the downstream catalogue supplier ecosystem independently. Learn more: [Xoxoday Plum Help Centre — General](What reward categories does the Plum catalogue include?
Explore the full range of digital and physical reward types available through Xoxoday Plum’s marketplace, from e-gift cards to travel and experiences.
How does Xoxoday Plum handle reward fulfilment?
Understand how Xoxoday Plum manages end-to-end delivery for both digital and physical catalogue items on behalf of your programme.