Xoxoday Plum provides admins and end users with 24/7 digital access to online user manuals, API documentation, quick-start videos, in-app walkthroughs, and live CSM-led onboarding—no hard copies or CDs required.
Admin and End-User Documentation
Xoxoday Plum maintains online user manuals split by role: one for admins who configure catalogues, budgets, and approval workflows, and one for end users redeeming rewards. Feature-specific articles cover every module—from bulk gifting to multi-currency payouts—and are updated alongside each product release. Release notes are published to the Help Centre so your organisation always knows what changed and when.API Documentation and Developer Resources
For organisations connecting Xoxoday Plum to HRIS systems such as Workday, SAP SuccessFactors, or Darwinbox, Xoxoday Plum publishes full API documentation with code samples, authentication guides, and webhook references. This allows engineering teams to automate reward triggers, sync employee data, and pull payout reports into existing BI dashboards without relying on manual exports. Authentication flows and rate-limit details are included so integrations can be validated before going live.Training Formats and Delivery
Xoxoday Plum delivers training through multiple formats so teams can learn at their own pace or receive hands-on support. Quick-start videos and live webinars cover common configuration tasks, while PDF toolkits give HR and finance teams a structured reference for rollout planning. New customers receive live onboarding via a dedicated Customer Success Manager who walks admins through setup, approval logic, and catalogue customisation. In-app walkthroughs guide end users through their first redemption without requiring a separate training session. All documentation is available 24/7 through the Xoxoday Plum Help Centre. No hard copies, CDs, or desktop installers are provided—everything is cloud-hosted and searchable.Documentation Across the Xoxoday Suite
Organisations using Xoxoday’s broader suite receive the same depth of resources for each product. Empuls, the employee engagement platform, includes module-specific guides for Surveys, Rewards, and Pulse, along with HR launch kits and engagement strategy playbooks. Compass, the sales and channel incentives platform, provides role-based training journeys for sales ops, admins, and field teams covering contest setup, leaderboard configuration, and CRM integration. Loyalife, the loyalty programme management platform, ships onboarding playbooks tailored for retail, FMCG, and BFSI sectors covering earn, burn, and tier workflows. Loopr, for merchant-funded offers, provides CSM-led walkthroughs and API documentation for white-labelled bank and issuer rollouts. Each product’s help portal is independently maintained, so administrators find platform-specific guidance without navigating through unrelated content. Learn more: [Xoxoday Plum Help Centre — Documentation](API and Integrations Guide
Connect Xoxoday Plum to Workday, SAP SuccessFactors, Darwinbox, and other HRIS or CRM systems using the REST API and webhook documentation.
Admin Onboarding and Setup
Step-by-step guidance for configuring catalogues, budgets, approval workflows, and user roles when getting started with Xoxoday Plum.