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Xoxoday Plum displays the service provider’s call centre contact number and additional support channels on every offer page in the app, with placement fully configurable to align with your UI and branding guidelines.
When employees browse and redeem offers within Xoxoday Plum, they may encounter questions specific to a service provider — delivery timelines, redemption terms, or product eligibility. Xoxoday Plum ensures support is always within reach by surfacing the service provider’s call centre contact number directly on every offer page, without requiring the user to search externally. This capability is built into the Xoxoday Plum offer page framework. Administrators configure which support details appear — including primary call centre numbers, alternate helplines, email addresses, and live chat links — giving end-users multiple channels to reach the right team without leaving the app. Each offer can carry its own distinct set of contact details, so the information presented is always specific to that provider. Placement of contact information is fully configurable. Whether your deployment follows a defined colour palette, a specific information hierarchy, or strict typography guidelines, Xoxoday Plum’s display settings allow administrators to position support details in a way that feels native to the experience rather than appended as an afterthought. A practical example: Suppose your rewards catalogue includes both a travel provider and an electronics brand, each operating separate regional call centres. Xoxoday Plum surfaces the correct contact number per offer, so a recipient in one region sees the relevant local helpline rather than a generic fallback. This reduces support friction and lowers the rate of failed or abandoned redemptions. Consistent display of provider contact information also matters in enterprise compliance contexts. Organisations running Xoxoday Plum alongside platforms like SAP SuccessFactors or Darwinbox benefit from a standardised, auditable experience where every offer page meets defined information disclosure requirements — particularly valuable in regulated industries or multi-region deployments where contact traceability is expected. No custom development is required to enable this feature. Administrators manage support channel fields through the Xoxoday Plum admin console, and updates propagate to all relevant offer pages immediately. Contact details stay current without waiting on a release cycle. Learn more: Xoxoday Plum Help Centre — General

Customising Offer Page Layouts

Configure the structure, content fields, and visual hierarchy of offer pages to match your organisation’s branding and information standards.

Configuring Support Channels on Plum

Learn how to add and update call centre numbers, email addresses, and chat links for each service provider in your rewards catalogue.