Xoxoday Plum provides a fully self-service administration framework that empowers non-technical teams to configure, update, and govern a loyalty program in real time without raising IT tickets or waiting on developer support.
Organization & Configuration Module
The Organization & Configuration module is where administrators define the structural foundation of the program. Teams can edit corporate profile details, create and assign user roles, set granular permissions, and configure maker-checker workflows that require a second approver before any sensitive change goes live. If your organisation manages workforce data through Darwinbox, SAP SuccessFactors, or Workday, role assignments can be aligned with your existing user hierarchy, keeping access governance consistent across systems.Program-Level Configuration Dashboard
At the program level, the configuration dashboard gives administrators direct control over point definitions, accrual and redemption rules, marketplace catalogue settings, communication templates, API integrations, and individual feature modules. Each setting is surfaced through a guided UI with contextual prompts, so changes do not require documentation lookups or developer involvement. A loyalty manager can, for example, raise a tier threshold or activate a new reward category and see the change reflected immediately across the live program.Governance Without the Bottlenecks
Every configuration action in Xoxoday Plum is logged in a full audit trail, capturing who made a change, what was modified, and when. Role-based access control (RBAC) ensures that only designated team members can access sensitive configuration areas. The maker-checker approval layer means high-impact changes—such as modifying point expiry rules or restructuring tier logic—cannot be published without explicit sign-off from a designated approver.Autonomous Execution, Maintained Oversight
In day-to-day operations, this translates to genuine team autonomy. A campaign manager can launch a double-points promotion, update the notification flow delivered via Slack or Microsoft Teams, and introduce a new reward partner—all without raising an IT request. Control stays with designated approvers, so governance is maintained even as execution velocity increases. Learn more: [Xoxoday Plum Help Centre — Administration & Support](Role-Based Access Control
Manage who can view, edit, and approve changes across your loyalty program with granular RBAC settings in Xoxoday Plum.
Audit Trail & Change Governance
Track every configuration action with a full audit log and enforce accountability through maker-checker approval workflows.