Xoxoday Plum supports receipt scanning and upload as a loyalty earn trigger, using OCR-based processing to extract transaction details and convert eligible spend into points or instant rewards in near real time.
How Receipt-Based Loyalty Earning Works
Xoxoday Plum allows members to scan or upload a receipt directly from the mobile app or web portal. The system applies OCR and vision-based processing to extract key transaction details — including merchant name, date, invoice number, and total spend — without requiring manual data entry from the member. Once extracted, the transaction is passed to the Xoxoday Plum loyalty rules engine, which evaluates the spend against active campaign criteria. Eligible purchases are converted into points or an instant reward such as bonus points, a voucher, or cashback, credited to the member’s account in near real time.Proving Spend for Points Redemption
Receipt scanning also works in the opposite direction. For campaigns where members redeem points against on-property spend — for example, F&B outlets or spa services — a scanned or uploaded bill serves as verified proof of spend. Xoxoday Plum validates the receipt and posts the corresponding points debit and settlement entries to the ledger automatically. Both earn and burn transactions driven by receipt data are recorded in a single unified ledger, giving program administrators a complete view of member activity across all touchpoints.Handling Edge Cases and Fraud Prevention
Not every submission is straightforward. Xoxoday Plum routes unclear images or receipts flagged for suspected fraud to an operations review queue before the transaction is confirmed. Reviewers can approve, reject, or escalate individual submissions without disrupting the broader points posting flow. Receipt images and extracted data are handled under Xoxoday Plum’s SOC 2 Type II certified infrastructure, ensuring that sensitive spend information is stored and processed securely throughout the review lifecycle.Expanding Beyond Core Booking Journeys
The practical value of receipt scanning lies in its reach. Qualified spend that occurs outside a property management system or online booking journey — such as a walk-in purchase at a third-party outlet — would otherwise go unrecognised. Xoxoday Plum captures this spend through receipt upload, ensuring members are rewarded for the full breadth of their qualifying activity. For enterprise loyalty programs, the same transaction data can feed into reporting workflows connected to systems like SAP SuccessFactors or Workday, enabling finance and HR teams to reconcile incentive spend against budget in real time. Learn more: Xoxoday Plum Help Centre — Loyalty ProgramHow does the loyalty rules engine work?
Learn how Xoxoday Plum evaluates spend and campaign criteria to determine points earn rates, instant rewards, and eligibility thresholds.
How are loyalty points debited at redemption?
Understand how Xoxoday Plum records earn and burn entries in a single ledger for full transaction visibility across member touchpoints.