Xoxoday Plum supports ancillary businesses — including restaurants, bars, spas, and external merchants — as both reward issuers and redemption points within a single, unified loyalty program.
Setting up ancillary outlets as partners
Xoxoday Plum lets your organisation register each ancillary outlet as a distinct partner within the loyalty program. Each partner gets its own configuration profile covering locations, menus or service lists, applicable tax treatments, and operating hours. This structure means every outlet participates in the same central program while retaining its own rules and reporting — no separate systems required.Issuing rewards from ancillary touchpoints
When a guest transacts at an ancillary outlet, Xoxoday Plum awards points or instant vouchers based on rules you define. Common configurations include a percentage of the food-and-beverage bill, a fixed amount per spa treatment, spend on specific product categories, or time-limited happy-hour campaigns. Transactions reach Xoxoday Plum through POS or PMS integrations, receipt uploads, or file and API feeds — so both outlets with modern point-of-sale infrastructure and simpler operations can participate without a full technology overhaul.Accepting rewards at the point of service
Redemption works at the outlet level too. Guests redeem accumulated points for digital vouchers or bill credits, presented as a QR code or barcode at settlement. Staff validate redemptions through a dedicated merchant portal or directly via POS integration, and Xoxoday Plum debits the points in real time, recording the transaction in the central ledger. There is no offline lag — the deduction is visible immediately across all channels and dashboards.Merchant management and settlement
The merchant and offers management layer in Xoxoday Plum gives programme administrators granular control over each partner. You can set budgets, apply redemption caps, and run settlement reports per outlet — making it straightforward to reimburse partners for redeemed vouchers and measure the performance contribution of each ancillary business. If your organisation uses an ERP such as SAP or a property management system, these settlement reports can be exported or integrated into downstream finance workflows.A practical example
Consider a hospitality group that operates a rooftop bar, a spa, and a co-branded gift shop. All three are configured as partners in Xoxoday Plum. A guest earns points on every dining order through a PMS feed, redeems those points at the spa via a QR code scan, and the gift shop issues an instant voucher on purchases above a defined threshold during a weekend promotion. Finance reconciles all three channels from a single Xoxoday Plum settlement dashboard — without managing three separate loyalty systems or manual spreadsheet exports.Learn more: [Xoxoday Plum Help Centre — Partner Brand Integration](
POS and PMS Integration
Connect point-of-sale and property management systems to Xoxoday Plum to automate reward issuance from ancillary outlet transactions.
Merchant and Offers Management
Configure partner budgets, redemption caps, and settlement reports to manage ancillary businesses within Xoxoday Plum.