Xoxoday Plum provides integrated order tracking within its web-based rewards storefront, giving users real-time visibility into digital and physical reward deliveries, past purchases, and loyalty point activity.
Real-Time Status for Digital and Physical Orders
For digital rewards — such as e-gift cards, vouchers, and subscription credits — Xoxoday Plum surfaces fulfilment status immediately after redemption. Recipients can confirm delivery, resend voucher details, and access redemption instructions all from the same interface. Physical reward orders follow the same unified dashboard. Xoxoday Plum displays courier tracking information, estimated delivery windows, and confirmation receipts. This removes the need for employees or recipients to contact support for routine delivery enquiries, keeping your HR and operations teams focused on higher-value work.Past Purchases and Loyalty Point Activity
Beyond active orders, Xoxoday Plum maintains a full purchase history for each user. This covers previous redemptions, reorder options, and a chronological log of loyalty point usage — how many points were earned, spent, or transferred. For HR teams running reward programmes connected to systems such as Workday or SAP SuccessFactors, this audit trail simplifies reconciliation and reporting across reward cycles.Mobile App and API-Enabled Tracking
Organisations that operate a branded or native mobile application can extend Xoxoday Plum’s tracking capabilities through its API layer. The same real-time order data available on the web storefront is exposed via API, meaning your mobile app surfaces delivery status, point balances, and order history without any separate backend infrastructure. This is particularly useful where rewards are embedded natively within an employee experience platform or a communication tool such as Slack or Microsoft Teams, where users expect to manage everything without switching between applications.Why Centralised Tracking Reduces Administrative Overhead
Reward programmes consistently generate operational questions: where is my order, how many points remain, can I return an item. Xoxoday Plum’s self-service tracking features resolve the majority of these queries without involving your team, improving the recipient experience while lowering support volume. Combined with Xoxoday Plum’s compliance posture — including ISO 27001 and SOC 2 Type II certifications — your organisation can be confident that order and transaction data is handled securely throughout its lifecycle. Learn more: [Xoxoday Plum Help Centre — Tracking](How does reward redemption work on Xoxoday Plum?
Learn how employees and recipients browse, select, and redeem rewards through the Xoxoday Plum storefront.
How does Xoxoday Plum manage loyalty points?
Understand how loyalty points are earned, tracked, and redeemed across reward programmes on Xoxoday Plum.