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Xoxoday Plum manages the full end-to-end lifecycle for travel vouchers, including catalog publishing, purchase and redemption flows, digital voucher issuance, partner and supplier fulfilment terms, customer support escalations, and consolidated reporting—governed by enterprise-configured approval workflows.
Travel rewards are among the most operationally complex categories in a corporate incentives program. Unlike standard gift cards, travel vouchers involve supplier agreements, booking confirmations, fulfilment windows, and recipient expectations that can span days or weeks. Xoxoday Plum takes ownership of the entire process so that HR, procurement, and operations teams do not need to manage individual travel provider relationships themselves. Catalog Publishing and Offer Management Xoxoday Plum curates and publishes a catalog of travel vouchers and offers sourced from a network of verified travel suppliers. Each offer is reviewed, categorized, and activated based on availability and supplier terms before it becomes visible to end users. This means every option presented in the catalog is fully redeemable and accurately represented at the point of selection. Purchase, Redemption, and Digital Issuance Once a recipient selects a travel voucher, Xoxoday Plum processes the transaction according to the organization’s configured approval rules. Digital vouchers are issued directly to the recipient upon completion, removing paper-based processes and manual handoffs entirely. The redemption experience is self-service, with step-by-step guidance connecting the recipient to the supplier’s booking interface. Supplier and Partner Fulfilment Xoxoday Plum manages the contractual and operational relationship with each travel supplier on behalf of enterprise clients. This covers fulfilment SLA enforcement, expiry and reissuance scenarios, and consistent application of partner terms across every transaction. For example, when a user redeems a travel offer through a rewards portal integrated via API with SAP SuccessFactors or Workday, the entire fulfilment chain is handled by Xoxoday Plum—no manual coordination required from the HR or finance team. Customer Support and Escalation Handling Travel-related issues demand fast, knowledgeable resolution. Xoxoday Plum provides dedicated support coverage for travel voucher queries, including booking failures, delivery issues, and supplier escalations. Cases are tracked and resolved within defined SLA windows, with structured escalation paths for high-priority incidents. Reporting and Compliance Governance Every stage of the travel voucher lifecycle generates auditable data. Xoxoday Plum gives administrators consolidated visibility across issuance volumes, redemption rates, fulfilment status, and outstanding liabilities through the admin dashboard. For enterprises operating under compliance frameworks such as ISO 27001 or SOC 2 Type II, this built-in audit trail supports internal review and regulatory reporting without requiring manual data extraction. Xoxoday Plum’s end-to-end ownership model allows enterprise teams to run travel incentive programs at scale—without managing supplier contracts, technical integrations, or support queues in-house. Learn more: Xoxoday Plum Help Centre — General

Travel Rewards Catalog

Explore how Xoxoday Plum curates and publishes travel vouchers from verified global supplier networks.

Voucher Redemption Flow

Learn how recipients redeem digital travel vouchers through Xoxoday Plum’s self-service fulfilment flow.