Xoxoday Plum provides marketplace merchants with a role-based admin dashboard to track pending, fulfilled, and failed orders, update voucher availability, and download transaction reports in real time.
Merchant Order Management in Xoxoday Plum
Xoxoday Plum supports a dedicated admin dashboard for marketplace merchants and partners, giving them direct visibility into every order placed against their catalogue. Merchants do not depend on the central Plum operations team to check order health — they can log in independently and act on issues as they arise.Real-Time Order Status Tracking
Once logged in, merchants see a live order queue segmented by status: pending, fulfilled, and failed. Each record includes the order timestamp, voucher-level detail, and the delivery channel used. This makes it straightforward to identify stuck orders — for example, a voucher that failed delivery due to an expired code — and resolve them without raising a support ticket.Managing Voucher Availability
Beyond order tracking, Xoxoday Plum allows merchants to update the availability of their voucher inventory directly from the dashboard. If a promotional offer is sold out or temporarily paused, merchants can reflect that change in real time, preventing new orders from being created against unavailable stock. This keeps the redemption experience clean for end users in your organisation.Downloadable Order Reports
Merchants can export order reports for any date range, providing the data needed for reconciliation, billing cycles, and internal auditing. The report structure is consistent, so finance teams at your organisation can ingest these exports directly into tools like SAP SuccessFactors or ERP workflows without manual reformatting.Role-Based Access Control
Xoxoday Plum enforces role-based access control (RBAC) throughout the merchant dashboard. A merchant account holder sees only the orders, voucher data, and reports that correspond to their own catalogue — not data belonging to other merchants on the Plum marketplace. Admin-level merchant users can grant read-only access to colleagues who need reporting visibility without operational permissions. This separation is particularly useful when a merchant’s operations team and finance team have different access requirements. Taken together, these capabilities mean merchants can run their Xoxoday Plum catalogue with a high degree of operational independence, reducing coordination overhead and improving resolution time when order issues arise. Learn more: [Xoxoday Plum Help Centre — Gift marketplace](Voucher Catalogue Management
Learn how merchants create, publish, and update voucher offers within the Xoxoday Plum marketplace.
Order Reporting and Reconciliation
Understand how to export and reconcile gift order data from Xoxoday Plum for finance and audit purposes.