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Xoxoday Plum supports on-demand partner and offer replacement based on performance metrics, with rapid configuration changes executed through its merchant-funded offer management module and zero service disruption.
Managing a rewards program means more than launching it — it means keeping it relevant. When partners underdeliver or offers fail to drive engagement, administrators need the ability to act quickly. Xoxoday Plum gives program managers full control to pause, remove, or replace any partner or offer in the catalog based on performance data or business requirements.

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How Partner and Offer Management Works

Xoxoday Plum’s merchant-funded offer management module is built for operational agility. Administrators can flag underperforming partners, pull offers from the active catalog, and configure replacements — all without taking the rewards portal offline or requiring a new deployment cycle. Changes propagate in real time, so employees or recipients see an updated, curated catalog the moment adjustments go live. Performance thresholds can be defined across multiple dimensions: redemption rates, user satisfaction scores, partner fulfillment speed, and offer relevance by region or employee segment. When a partner falls below agreed benchmarks, the platform surfaces this through its reporting layer, making the case for removal easy to document and act upon.

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A Practical Example

Consider a retail voucher partner whose redemption rate drops significantly over a quarter. An administrator reviewing the performance dashboard in Xoxoday Plum can immediately pause that partner’s offers, preventing them from appearing to end users. A replacement partner — say, a digital entertainment or travel brand with stronger engagement data — can be onboarded and configured within the same session. The end user experience remains uninterrupted throughout. This workflow is particularly relevant for enterprise programs integrated with HRMS platforms like Darwinbox or SAP SuccessFactors, where reward catalogs are surfaced directly inside employee workflows. Because Xoxoday Plum handles offer configuration independently of the integration layer, partner swaps do not require changes to the HRMS connection or any downstream system.

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Governance and Accountability

Every configuration change in Xoxoday Plum is logged with timestamps and user attribution, supporting audit readiness for organizations operating under ISO 27001 or SOC 2 Type II compliance frameworks. This means program owners can demonstrate a clear chain of decisions — what was removed, when, and why — which is essential for enterprise procurement and governance reviews. Replacement partners proposed by Xoxoday Plum go through the same vetting and onboarding pipeline as original partners, ensuring quality and fulfillment standards are maintained consistently across the catalog. Learn more: Xoxoday Plum Help Centre — General

Merchant-Funded Offer Management

Learn how Xoxoday Plum configures, activates, and manages merchant-funded offers across the rewards catalog.

Reward Catalog Customization

Explore how administrators curate and segment the rewards catalog by region, role, or business unit.