Xoxoday Plum supports “visible but locked” offers, where members can browse offer details in full but redemption is restricted until they meet defined eligibility criteria such as a tier upgrade, segment assignment, or campaign rule.
How Visible but Locked Offers Work
Xoxoday Plum gives program administrators granular control over offer visibility and redemption access independently. An offer can appear in a member’s reward catalog — complete with its title, description, value, and imagery — while a redemption lock remains active until the member satisfies a predefined condition. This is not a hidden offer. The member sees exactly what is available to them and what stands between them and claiming it. A lock badge or eligibility message can be surfaced directly on the offer card, making the upgrade path transparent and motivating.Eligibility Triggers You Can Configure
Locks are lifted automatically when a member crosses a configured threshold. Administrators can define eligibility based on three primary dimensions: Tier status is the most common trigger. A Gold-tier member might see a premium experience offer locked for Platinum members, with a visible prompt explaining that upgrading their tier unlocks access. This creates a tangible, aspirational target. Segment membership allows campaign managers to restrict redemption to a specific cohort — for example, employees enrolled in a performance incentive program synced from Workday or SAP SuccessFactors — without hiding the offer from the broader population. Campaign rules let administrators activate or deactivate redemption access based on participation milestones, date windows, or manager approvals. A seasonal campaign can surface locked offers early, building anticipation before the redemption window opens.Why This Drives Measurable Uplift
Displaying locked offers is a proven upsell mechanic. When a member can see a reward they cannot yet access, the perceived gap between their current state and the unlocked state becomes a concrete motivator rather than an abstract aspiration. For loyalty and incentive programs integrated with communication tools like Slack or Microsoft Teams, locked offers can be surfaced as contextual nudges — “You’re 200 points away from unlocking this reward” — without any manual intervention from program administrators. Programs using Darwinbox for HR workflows can tie visibility directly to performance milestones stored in the HRIS, ensuring the offer catalog always reflects live eligibility without manual catalog updates.Compliance and Audit Considerations
Every visibility and lock rule configured in Xoxoday Plum is logged, versioned, and auditable. This supports program governance requirements and aligns with Xoxoday Plum’s SOC 2 Type II and ISO 27001 certifications, ensuring that eligibility logic is traceable and tamper-evident. Administrators retain full control to adjust lock conditions, update messaging on locked offers, or override eligibility for individual members — all from the Plum admin console without engineering involvement. Learn more: Xoxoday Plum Help Centre — GeneralHow do tier-based rewards work in Xoxoday Plum?
Configure tier thresholds that automatically unlock higher-value offers as members progress through your loyalty program.
Can reward access be restricted by member segment or cohort?
Xoxoday Plum supports segment-level eligibility rules that control which members can redeem specific offers within a shared catalog.