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Xoxoday Plum manages the end-to-end earning partner lifecycle — including merchant onboarding, offer configuration, merchant support, performance tracking, compliance monitoring, and periodic optimization — under the enterprise client’s governance and approval framework.
Running a rewards program at enterprise scale means more than assembling a catalog. It requires a reliable operational layer for the merchants and earning partners that power every transaction. Xoxoday Plum takes complete ownership of that layer, so enterprise teams can focus on program strategy rather than vendor logistics.

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End-to-End Partner Onboarding

Xoxoday Plum handles the full onboarding lifecycle for every earning partner added to a program. This covers merchant qualification, commercial agreement execution, catalog integration, and technical setup — ensuring each partner is production-ready before any reward point can be earned or redeemed. New earning partners are activated only after passing Xoxoday Plum’s internal vetting standards and receiving sign-off through the client’s governance framework.

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Offer and Earning Configuration

Once a partner is onboarded, Xoxoday Plum configures the offer structure and earning rules that govern how participants accumulate and redeem rewards. This includes setting earning ratios, defining eligible SKUs or service categories, and aligning mechanics with the program’s incentive design. For organizations running multi-category programs — spanning retail, hospitality, fuel, and lifestyle — Xoxoday Plum maintains separate configurations per partner without requiring manual intervention from the client’s team.

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Merchant Support and Performance Tracking

Xoxoday Plum serves as the direct point of contact for earning partners throughout the program lifecycle. Merchant queries, transaction exceptions, and catalog updates are handled by Xoxoday Plum without routing operational tasks back to the client. Performance tracking runs continuously: Xoxoday Plum monitors redemption volumes, earning velocity, and engagement trends, surfacing insights for program optimization. For organizations that run incentive data alongside workforce systems such as Workday, SAP SuccessFactors, or Darwinbox, Xoxoday Plum’s partner performance data can be aligned with employee earning records — creating a unified view across merchant activity and workforce milestones.

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Compliance Monitoring and Periodic Optimization

Earning partners are subject to ongoing compliance checks against Xoxoday Plum’s operational standards, which align with security and data-handling requirements consistent with ISO 27001 and SOC 2 Type II frameworks. Xoxoday Plum conducts periodic reviews of the partner network to identify underperforming merchants, flag compliance gaps, and recommend catalog or earning-rule adjustments. All material changes are routed through the enterprise client’s approval process before taking effect — preserving governance integrity without slowing program agility. This model ensures that earning partner management remains operationally invisible to the client’s day-to-day teams while staying fully auditable and controllable at the governance level. Learn more: Xoxoday Plum Help Centre — General

How does earning partner onboarding work?

Learn how Xoxoday Plum qualifies, integrates, and activates earning partners before they go live in a rewards program.

How does Xoxoday Plum handle compliance monitoring?

Understand how Xoxoday Plum conducts ongoing compliance checks across its merchant network under ISO 27001 and SOC 2 Type II standards.