Xoxoday Plum includes a built-in marketplace management module that gives merchants and administrators the tools to run, monitor, and optimise a rewards catalogue end-to-end.
Marketplace Management in Xoxoday Plum
Xoxoday Plum treats the rewards marketplace as a first-class operational layer, not an afterthought. Every merchant onboarded to the platform gets access to a dedicated dashboard that surfaces real-time performance metrics — redemption volumes, conversion rates, and catalogue health — so both administrators and merchant partners can make data-driven decisions without waiting on manual reports. Sales analytics sit alongside product and inventory management tools within the same interface. When a merchandise category runs low or a digital voucher batch is close to expiry, Xoxoday Plum surfaces those signals automatically. This is especially useful for organisations running large employee recognition programmes through Workday or SAP SuccessFactors integrations, where redemption spikes around quarterly milestones can otherwise catch fulfilment teams off-guard.Campaign and Offer Controls
Xoxoday Plum gives marketplace administrators granular control over promotions. Teams can configure time-bound discounts, generate coupon codes for targeted user segments, and push notifications directly to reward recipients — all from a single campaign console. A typical use case is a flash offer tied to a company-wide event: the administrator sets the discount window, generates a unique coupon batch, and schedules a push notification that reaches employees via the Xoxoday Plum mobile app or a connected channel such as Slack or Microsoft Teams. Merchant category selection lets administrators curate which product verticals appear in the catalogue — useful for aligning the rewards mix with company policy or regional compliance requirements.Payouts, Credit, and Delivery
Bank account linking is built directly into the merchant onboarding flow, enabling automated payouts once redemptions are settled. This removes manual reconciliation and reduces the operational overhead typically associated with multi-merchant reward programmes. For physical goods, Xoxoday Plum includes last-mile delivery tracking so recipients and administrators can monitor fulfilment status in real time. Orders dispatched through integrated logistics providers surface tracking milestones within the platform, reducing inbound support queries. Xoxoday Plum also extends credit facilities to support B2B merchant purchases, allowing merchants to fulfil orders ahead of settlement cycles. This keeps catalogue availability high even during high-demand redemption periods.Customer Reviews and Feedback
Merchant pages on the Xoxoday Plum marketplace support customer reviews and structured feedback. Aggregated ratings help catalogue administrators identify underperforming merchants and take action — whether that means renegotiating terms, adjusting placement, or offboarding a supplier. Feedback loops like this are what distinguish a managed rewards marketplace from a static voucher list. Learn more: [Xoxoday Plum Help Centre — Marketplace](How do campaigns and offers work in Xoxoday Plum?
Learn how to create targeted promotions, discount windows, and coupon codes for your rewards programme.
How does Xoxoday Plum handle rewards analytics and reporting?
Explore the reporting tools available to track redemptions, merchant performance, and programme ROI.