Xoxoday Plum’s merchant-funded offer management module supports recurring monthly or quarterly update cycles, with agreed SLAs that guarantee approved offers are reflected on your rewards programme within a defined number of business days after approval.
Offer Update Timelines and SLA Commitments
When running a rewards programme that relies on merchant-funded offers, predictability matters. Administrators and programme owners need confidence that once an offer is approved, it appears for participants within a known, committed window. Xoxoday Plum is built to support exactly that. Xoxoday Plum formalises SLAs for new and updated merchant offers as part of the programme setup. These SLAs define the maximum number of business days between offer approval and the offer going live on your rewards storefront. This removes ambiguity from the update process and gives both administrators and stakeholders a clear, auditable commitment.How the Recurring Update Cycle Works
Offer catalogues for rewards programmes are not static. Merchants change terms, seasonal promotions rotate, and categories are periodically refreshed. Xoxoday Plum’s merchant-funded offer management module is designed to handle these changes on a structured cadence — either monthly or quarterly — depending on your programme configuration. Each update cycle follows the same governed process: a revised offer list is submitted, reviewed, approved, and then published to the live rewards environment within the SLA window. This means participants always see an up-to-date catalogue, and administrators always know when to expect changes to be reflected.Applying Changes to the Current Offer List
Beyond adding new offers, the same SLA framework applies to modifications made to existing live offers — such as value changes, category adjustments, or merchant-level updates. Xoxoday Plum treats these as tracked change events, ensuring that updates to the current list go through the same approval and publishing pipeline, not an ad hoc workaround. For enterprise deployments integrated with HRIS tools like Darwinbox or SAP SuccessFactors, this structured cadence complements broader programme governance, keeping the rewards experience consistent with HR and benefit data that is itself updated on regular cycles.Why SLA-Backed Offer Management Matters
Without defined SLAs, offer update delays erode participant trust. Xoxoday Plum’s approach treats offer management as a repeatable operational process, not a one-off task. Administrators gain visibility into when changes will be live, internal stakeholders can plan communications around update cycles, and participants benefit from a catalogue that stays accurate and relevant. This makes Xoxoday Plum suitable for large-scale programmes where offer accuracy is tied to programme compliance, participant engagement targets, or contractual commitments with merchant partners. Learn more: [Xoxoday Plum Help Centre — General](How does merchant-funded offer management work in Xoxoday Plum?
Learn how Xoxoday Plum structures and governs merchant-funded offers within a rewards programme catalogue.
How does Xoxoday Plum handle rewards catalogue updates and versioning?
Understand how offer catalogue versions are managed, published, and tracked across update cycles in Xoxoday Plum.