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Xoxoday manages all platform maintenance internally and delivers all technical support remotely, so your organisation’s IT team does not need to coordinate on-premise access or schedule downtime windows.

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How Xoxoday Handles Maintenance

Xoxoday is deployed as a multi-tenant SaaS application, which means the full maintenance responsibility — infrastructure updates, security patching, performance tuning, and release management — belongs entirely to the Xoxoday engineering and operations teams. Your organisation does not need to provision servers, manage upgrade cycles, or allocate internal IT resources for platform upkeep. Because there is no on-premise component, every form of technical support Xoxoday provides is delivered remotely. Whether your administrators encounter a configuration issue, an integration query, or unexpected platform behaviour, Xoxoday’s support team resolves it through remote channels without requiring physical access to your environment.

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What Remote Maintenance Covers

Routine maintenance includes infrastructure scaling, security patching, performance optimisation, and feature releases. Xoxoday applies these updates across the shared SaaS environment, meaning all customers benefit simultaneously without any action required on your side. For integration-related support — such as connecting Xoxoday with HRMS platforms like Workday, SAP SuccessFactors, or Darwinbox, or workplace tools like Slack and MS Teams — configuration assistance and troubleshooting are handled remotely by Xoxoday’s team. Your administrators share environment-level configuration details through secure channels, and Xoxoday engineers resolve issues without needing on-site presence.

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Security During Maintenance Activities

Xoxoday holds ISO 27001 certification and SOC 2 Type II compliance, both of which govern how maintenance activities are conducted and how access is controlled during support interactions. Remote access during support follows documented security protocols, ensuring that no maintenance activity introduces risk to your data or configurations. Your organisation retains full control over user provisioning and admin settings throughout the maintenance lifecycle. Xoxoday engineers do not access tenant data without explicit authorisation, and all support interactions are logged in accordance with applicable compliance requirements.

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What Your Team Needs to Do

Your team’s involvement in maintenance is minimal. There are no upgrade windows to plan, no hardware logistics to coordinate, and no infrastructure resources to allocate. When Xoxoday schedules maintenance that may affect availability, your designated administrators receive advance notification through established channels. For day-to-day technical queries, administrators raise issues directly through Xoxoday’s support portal. Xoxoday’s team triages and resolves these remotely, typically without requiring escalation within your IT department. Learn more: Xoxoday Help Centre — Maintenance

Data Security and Compliance

Learn how Xoxoday’s ISO 27001 and SOC 2 Type II certifications protect your data during platform operations and support interactions.

Platform Uptime and SLA

Understand Xoxoday’s uptime commitments and how SLA terms apply across the multi-tenant SaaS environment.