Xoxoday delivers a structured documentation library, FAQ repository, and step-by-step tutorials alongside proactive communications about upcoming webinars, training sessions, and platform feature releases.
Documentation Library
Xoxoday maintains a continuously updated documentation library covering every layer of the platform — from initial setup and configuration to advanced administrative workflows. Content is organised by product area, so HR administrators, IT teams, and programme managers can locate relevant guidance without sifting through unrelated material. Product-specific guides address Xoxoday’s core offerings including Empuls for employee engagement, Plum for the rewards marketplace, and Compass for sales incentive management. Integration documentation covers supported connectors such as Workday, SAP SuccessFactors, Darwinbox, Slack, and Microsoft Teams, providing step-by-step configuration instructions for each environment.FAQs and Tutorials
Xoxoday publishes a structured FAQ repository that targets the most common administrative and end-user questions. Topics include redemption workflows, SSO configuration, bulk upload formats, approval hierarchies, and notification settings — each written for quick resolution without requiring a support ticket. Tutorials go a step further by walking users through specific tasks. For example, a tutorial on configuring Microsoft Teams notifications for reward milestones covers the exact steps required in both the Xoxoday admin console and the Teams app configuration. This level of detail accelerates adoption and reduces the time your organisation’s administrators spend on routine setup.Platform Status and Performance Reporting
Xoxoday communicates platform availability and maintenance schedules through dedicated status channels. Administrators receive advance notice of scheduled maintenance windows and timely updates during any incidents, allowing your organisation’s IT and HR teams to plan without disrupting active recognition or loyalty programmes. Programme-level performance data — such as participation rates, redemption trends, and engagement metrics — is surfaced in real time through Xoxoday’s reporting dashboards. These reports support internal reviews and can be exported for audit or compliance purposes, including alignment with frameworks such as ISO 27001 and SOC 2 Type II.Staying Current with Product Releases
Xoxoday keeps administrators and programme owners ahead of platform changes through a structured release communication model. Webinars are announced in advance, giving teams the opportunity to join live demonstrations of new capabilities and ask questions directly. Scheduled training sessions support feature adoption without a lag between release and practical use. Release notes accompany every update, clearly stating what has changed, what has been improved, and any configuration actions your organisation may need to take. This means no team is caught off guard by interface changes or modified workflows — the information reaches administrators before changes go live. Learn more: Xoxoday Help Centre — System RequirementsPlatform Integrations
Explore how Xoxoday connects with Workday, SAP SuccessFactors, Darwinbox, Slack, and Microsoft Teams to fit into your existing HR and communication stack.
Security and Compliance
Understand how Xoxoday maintains data security and regulatory compliance, including ISO 27001 certification and SOC 2 Type II audit standards.