Xoxoday does not support integration with external application performance monitoring tools such as Dynatrace APM; all performance monitoring, alerting, and optimisation are handled exclusively by Xoxoday’s engineering and infrastructure teams as part of its SaaS delivery model.
How Xoxoday handles application performance monitoring
Xoxoday is delivered as a fully managed Software-as-a-Service (SaaS) solution. This means your organisation consumes Xoxoday as a hosted service rather than deploying it within your own infrastructure. Because the application layer, runtime environment, and underlying infrastructure are all operated by Xoxoday, performance monitoring responsibilities rest entirely with Xoxoday — not with the customer. This architecture is by design. Allowing third-party agents such as Dynatrace APM, New Relic, or Datadog to instrument Xoxoday’s application internals would require embedding external tooling deep within a shared, multi-tenant environment, which introduces security, compliance, and data-isolation risks that Xoxoday does not permit.What Xoxoday monitors internally
Xoxoday uses enterprise-grade internal monitoring across several layers of its stack. Infrastructure health, API response times, database query performance, job queue throughput, and error rates are continuously tracked. Automated alerting ensures that Xoxoday’s Site Reliability Engineering (SRE) team is notified and can respond before issues affect end users. For example, when your organisation’s employees redeem rewards through an integration with Slack or Microsoft Teams, Xoxoday monitors the end-to-end latency of those API calls, the availability of downstream fulfilment services, and webhook delivery success rates — all without any action required from your IT team.What this means for your IT and security teams
Your organisation does not need to provision, license, or configure any APM tooling for Xoxoday. There are no agents to deploy, no instrumentation libraries to install, and no dashboards to maintain on your side. This reduces operational overhead and eliminates a category of third-party software risk from your environment. If your organisation uses Dynatrace APM, New Relic, or a similar tool to monitor your own internal applications — such as a custom HRMS built on Workday or SAP SuccessFactors — those tools continue to operate independently and are unaffected by Xoxoday’s SaaS boundary.Uptime commitments and transparency
Xoxoday maintains high availability through redundant, geographically distributed infrastructure and adheres to industry-recognised security and operational standards including ISO 27001 and SOC 2 Type II. Planned maintenance windows and incident communications are shared with customers through established channels, giving your teams visibility into service status without requiring direct access to monitoring tooling. If your organisation has specific uptime or observability requirements as part of a procurement or compliance review, Xoxoday’s enterprise team can provide relevant documentation including historical availability data and audit reports. Learn more: Xoxoday Help Centre — MonitoringXoxoday Security & Compliance
Learn how Xoxoday meets ISO 27001 and SOC 2 Type II standards and what this means for your organisation’s data security posture.
Xoxoday Uptime & SLA
Understand Xoxoday’s availability commitments, maintenance windows, and how service incidents are communicated to customers.