Skip to main content
Xoxoday conducts regular service management meetings with enterprise clients — including monthly check-ins, quarterly business reviews (QBRs), and annual strategy sessions — covering KPIs, platform usage, feedback insights, and future initiatives.
Xoxoday’s customer success model is built on proactive engagement and shared accountability. Enterprise clients receive a structured cadence of service touchpoints designed to keep the Xoxoday employee engagement solution aligned with evolving business priorities, workforce needs, and programme outcomes.

​
Monthly Check-Ins

Monthly service reviews give your organisation a consistent forum to discuss platform adoption, surface operational concerns, and revisit near-term goals. These sessions help identify friction points early — whether that is low participation in a recognition programme or an integration issue with an HR system like Workday or Darwinbox — before they affect programme results.

​
Quarterly Business Reviews

QBRs are substantive working sessions held every quarter. Xoxoday’s customer success team brings data on key performance indicators, reward redemption trends, employee engagement metrics, and usage patterns across your workforce. These reviews create a shared understanding of what is working, what requires adjustment, and where Xoxoday can better support your organisation. For example, if your organisation has integrated Xoxoday with Slack or Microsoft Teams for recognition nudges, the QBR is the right forum to examine notification engagement rates, refine reward catalogue preferences, and plan upcoming campaigns around business milestones like year-end or performance cycles.

​
Annual Strategy Sessions

Once a year, Xoxoday conducts a strategic review that takes a longer view of the relationship. These sessions examine year-over-year engagement trends, the Xoxoday product roadmap, and how the solution can be configured to support your workforce strategy in the coming year. They also serve as the right moment to revisit integrations with platforms such as SAP SuccessFactors and to evaluate additional Xoxoday modules your organisation may not yet have activated.

​
What Each Meeting Covers

Every service management meeting follows a structured agenda that typically includes KPI performance against agreed targets, platform usage analysis, qualitative feedback from HR and programme administrators, compliance posture updates relevant for organisations with ISO 27001 or SOC 2 Type II obligations, and forward planning for upcoming campaigns or feature rollouts. This cadence ensures Xoxoday functions as an active partner in your employee engagement strategy — not simply a tool your team manages. It surfaces insights that would otherwise remain buried in dashboards and creates clear accountability for outcomes on both sides of the relationship. Learn more: Xoxoday Help Centre — Reporting

Reporting and Analytics

Understand how Xoxoday surfaces KPIs, usage trends, and engagement metrics through its built-in reporting dashboards.

Onboarding and Implementation

Learn how Xoxoday structures the implementation process to get enterprise clients live and productive quickly.