Xoxoday enables customers to download and export all their data in standard formats prior to account deactivation upon service cancellation.
Data Portability at End of Service
When a business decides to end its subscription, data ownership and portability remain a top priority. Xoxoday ensures that customers retain full access to their data before account deactivation is finalized. No data is locked behind Xoxoday or lost when a contract concludes. Xoxoday supports data export in standard, machine-readable formats, making it straightforward to migrate records to another system, archive them for audit purposes, or use them for compliance reporting. Whether a team is transitioning to a new vendor or consolidating its HR tech stack, the process is self-directed with minimal friction.What Data Can Be Exported
Before deactivation, customers can export a complete history of their program data — including reward transactions, recognition records, point balances, redemption histories, and user account information. This level of completeness ensures records remain intact for internal reviews or handover to platforms like Workday, SAP SuccessFactors, or Darwinbox. For organizations operating under compliance frameworks such as ISO 27001 or SOC 2 Type II, a documented data extraction process is often a mandatory part of vendor offboarding. Xoxoday’s export capability directly supports these requirements by providing structured outputs that audit teams can reference without needing to contact Xoxoday post-cancellation.A Practical Example
Consider an enterprise HR team that has run a recognition program on Xoxoday for three years, with activity records spanning thousands of employee interactions. When the organization transitions to a new HRIS, the team exports its full transaction history before cancellation. The structured data file integrates cleanly into the new system, preserving program continuity and satisfying internal retention policies — all without requiring custom extraction work or post-termination vendor coordination.Support During the Export Process
Xoxoday provides dedicated support to assist customers throughout the data download process. If the volume of data is large or the export requires specific formatting, the Xoxoday support team works directly with customers to ensure a complete and timely handover. This assistance remains available throughout the offboarding window, prior to account closure. Data that a business generates on Xoxoday belongs to that business. The export process reinforces this principle by giving customers practical, structured access to everything they need before the relationship formally concludes. Learn more: Xoxoday Help Centre — Data policyHow does Xoxoday handle data security?
Learn about Xoxoday’s security architecture, encryption standards, and compliance certifications including SOC 2 Type II and ISO 27001.
What is Xoxoday's data retention policy?
Understand Xoxoday’s data retention timelines and what occurs to customer records following account deactivation.