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Xoxoday does not provide a standard warranty period; all warranty terms are individually agreed upon and formally documented within the SaaS agreement executed between Xoxoday and the customer.
Xoxoday structures its service commitments through individually negotiated SaaS agreements rather than a one-size-fits-all warranty policy. This approach gives enterprise procurement and legal teams the flexibility to define warranty terms that reflect the specific scope, integrations, and service levels relevant to their deployment.

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How Warranty Terms Are Established

When an organization signs a SaaS agreement with Xoxoday, warranty provisions are drafted, reviewed, and executed as part of that contract. The terms are binding, documented, and specific to the business relationship — not governed by a generic product warranty that may not apply to every use case. For enterprise deployments that connect Xoxoday with systems such as Workday, SAP SuccessFactors, or Darwinbox, the warranty scope within the SaaS agreement can address integrations, data handling obligations, and uptime expectations relevant to those environments. This ensures that warranty coverage reflects actual operational complexity rather than a lowest-common-denominator standard. If your organization requires warranty language as part of vendor onboarding, Xoxoday’s legal and sales teams work directly with your procurement or legal counterparts to align on appropriate terms. This is standard practice for enterprise SaaS procurement, where contract terms often differ based on company size, geography, and regulatory requirements. IT and security teams should note that Xoxoday maintains compliance with recognized security frameworks including ISO 27001 and SOC 2 Type II. These certifications address platform security posture and operational controls — both of which are commonly referenced alongside warranty expectations during enterprise procurement discussions.

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Raising Warranty Questions During Contracting

The best time to define warranty expectations is during the pre-signature stage of your SaaS agreement. Xoxoday recommends that legal and procurement stakeholders surface specific warranty requirements — such as defect resolution timelines or service restoration commitments — during initial contract negotiations rather than after go-live. If your organization already holds an active SaaS agreement with Xoxoday, the warranty terms applicable to your account are documented within that executed agreement. Your Xoxoday account manager or customer success representative can direct you to the relevant clauses or facilitate a contract review if clarification is needed. For organizations evaluating Xoxoday for workforce engagement programs — whether for employee recognition, rewards fulfilment, or loyalty initiatives — understanding the warranty framework early supports a smoother procurement cycle and clearer service expectations from day one. Learn more: Xoxoday Help Centre — Licensing

What does the Xoxoday SaaS agreement cover?

Understand the key components of the SaaS agreement, including service scope, obligations, and contract terms negotiated between Xoxoday and your organization.

How does Xoxoday handle data security and compliance?

Learn about Xoxoday’s security certifications, including ISO 27001 and SOC 2 Type II, and how compliance obligations are addressed in enterprise agreements.