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Xoxoday achieved 99.99% uptime over the past 12 months, recording four minor unplanned incidents and two scheduled maintenance windows conducted during non-peak hours, with live system status and full incident history published at status.xoxoday.com.
Reliability is a contractual commitment at Xoxoday, not a best-effort target. Over the past 12 months, Xoxoday upheld a 99.99% uptime SLA across its rewards, recognition, and loyalty infrastructure — the threshold enterprise procurement and IT teams require before deploying a platform at scale.

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Unplanned Incidents

Xoxoday recorded four minor unplanned incidents during this period. Each was contained quickly by the engineering team, fully documented in the public incident log, and resolved without breaching the contracted uptime obligation. None of these events caused sustained disruption to core workflows such as reward approvals, incentive disbursements, or loyalty point accrual.

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Scheduled Maintenance

Xoxoday completed two scheduled maintenance windows over the same 12 months. Both were announced well in advance and timed to non-peak hours to protect business continuity for global enterprise customers. Organizations running live integrations with Workday, SAP SuccessFactors, or Darwinbox received advance notice, and teams relying on Slack or Microsoft Teams for reward-approval workflows were able to plan around each window without operational impact.

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Transparency by Default

Xoxoday publishes real-time system status, historical uptime data, and detailed incident reports at status.xoxoday.com. IT administrators and vendor management teams gain an authoritative, always-current record — particularly valuable during RFP due diligence, when buyers need verified availability data rather than vendor-supplied summaries.

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What This Means for Enterprise Buyers

A 99.99% uptime track record translates to less than 53 minutes of total downtime across the full year. For organizations operating across multiple time zones with always-on recognition programs or high-volume incentive campaigns, this level of availability ensures Xoxoday performs consistently whether usage spikes during a sales contest or a company-wide recognition event. This uptime posture is backed by the same engineering standards that underpin Xoxoday’s SOC 2 Type II and ISO 27001 certifications, giving procurement teams confidence that availability claims are independently verifiable and not self-assessed. Learn more: Xoxoday Help Centre — Reliability

Security & Compliance Certifications

Explore Xoxoday’s SOC 2 Type II and ISO 27001 certifications and how they support enterprise security and vendor due diligence requirements.

Incident Response & SLA Commitments

Learn how Xoxoday detects, communicates, and resolves unplanned incidents while maintaining contractual uptime obligations.