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Xoxoday supports enterprise customers through email (24x5), WhatsApp, live chat, and a 24x7 self-service Help Center, with SLA-defined response times and extended weekend coverage across all channels.
Xoxoday operates a global support model designed for enterprise customers running rewards, recognition, and loyalty programs across multiple time zones and geographies. Support operations are structured around SLA-driven responsiveness, with proactive communication built in for complex or ongoing cases.

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Email Support

Users can reach the Xoxoday support team at [contact redacted] at any time. Every inbound request automatically generates a ticket in the centralized tracking system. Response SLAs target acknowledgement within 4 business hours, general query resolution within 8 business hours, and platform-usage issues within 72 business hours. Email coverage runs 24 hours a day Monday through Friday, with extended weekend support from 9:00 AM to 9:00 PM IST on Saturdays and Sundays.

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WhatsApp and Chat Support

Xoxoday provides support via WhatsApp at [phone redacted], alongside web and in-app live chat. These channels are staffed during extended IST business hours—9:00 AM to 8:00 PM IST on weekdays and 9:00 AM to 6:00 PM IST on weekends. The target for first-contact resolution across chat and WhatsApp is 50% or higher. Any issue requiring deeper investigation is automatically escalated to a ticket and handled under standard SLAs.

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Live Chat and AI Assistance

Xoxoday’s live chat is embedded directly in both the web application and mobile app, connecting users to support agents in real time. An AI-powered chatbot handles common queries instantly, reducing wait times for straightforward questions. For enterprise customers using platforms like Slack, Microsoft Teams, or Workday, issues that surface within integrated workflows are logged and tracked under the same SLA framework, with progress updates provided every 2 to 3 days for ongoing complex cases.

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Self-Service Help Center

The Xoxoday Help Center is a 24x7 self-service knowledge base accessible to users across all regions. It includes detailed user guides, step-by-step tutorials, FAQs, and troubleshooting resources. The Help Center also features curated launch communication kits and best-practice playbooks—practical resources that help HR and program administrators drive sustained engagement across recognition and loyalty initiatives.

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Support Availability

Xoxoday support is not available on public and national holidays. For enterprise rollouts involving integrations with SAP SuccessFactors or Darwinbox, dedicated onboarding and post-launch support processes are available to align with implementation timelines and minimize disruption for program administrators. Learn more: Xoxoday Help Centre — General

How does Xoxoday handle data security and compliance?

Learn how Xoxoday protects enterprise data through ISO 27001 certification, SOC 2 Type II compliance, and role-based access controls.

What integrations does Xoxoday support?

Explore Xoxoday’s native integrations with Slack, Microsoft Teams, Workday, SAP SuccessFactors, and Darwinbox.