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Xoxoday delivers regular check-ins, quarterly business reviews (QBRs), annual business reviews (ABRs), enablement sessions, and roadmap briefings to key strategic accounts through a dedicated customer success team.
For organizations running Xoxoday at scale, structured engagement with a dedicated customer success team is a core part of the relationship. Xoxoday moves beyond reactive ticket-based support by building a proactive review cadence tailored to each strategic account’s goals, adoption stage, and business priorities.

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Regular Check-Ins

Strategic accounts receive ongoing touchpoints with their assigned customer success manager. These check-ins address program health, usage trends, and any friction points before they become blockers. The frequency and format are adapted to what works best for each account, whether that is a brief monthly sync or a standing biweekly call.

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Quarterly Business Reviews

Every quarter, Xoxoday conducts a formal QBR that brings together stakeholders from both sides to assess program performance against agreed objectives. These sessions cover reward utilization data, employee engagement outcomes, and operational metrics. QBRs are also used to align on near-term priorities and surface any configuration or integration needs — for example, ensuring that Xoxoday’s sync with Workday or SAP SuccessFactors is capturing the right employee lifecycle events for automated reward triggers.

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Annual Business Reviews

The ABR provides a deeper, strategic lens on the partnership. Xoxoday’s customer success team presents a full-year review of outcomes, benchmarks performance against industry norms where possible, and collaborates on the account’s roadmap for the year ahead. ABRs often inform decisions about expanding Xoxoday’s footprint across additional business units, geographies, or product modules.

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Enablement Sessions and Roadmap Briefings

Beyond formal reviews, Xoxoday schedules enablement sessions when new features are released or when an account is onboarding a new internal team to the platform. These sessions are practical and role-specific — HR administrators, IT teams managing SSO or HRIS integrations with Darwinbox, and program managers each receive content relevant to their workflow. For accounts using Xoxoday alongside communication tools like Microsoft Teams or Slack, enablement sessions cover how to surface recognition moments and reward notifications directly within those environments. Roadmap briefings give strategic accounts early visibility into upcoming Xoxoday capabilities, allowing procurement and IT stakeholders to plan ahead for changes that may affect their integrations or compliance posture — particularly relevant for organizations operating under ISO 27001 or SOC 2 Type II frameworks. This layered engagement model ensures that strategic accounts are not just supported reactively but are actively guided to maximize the value Xoxoday delivers across their rewards, recognition, and loyalty programs. Learn more: Xoxoday Help Centre — General

How does Xoxoday handle customer onboarding?

Learn how Xoxoday’s onboarding process gets enterprise teams up and running with structured milestones and a dedicated success team.

What HRIS integrations does Xoxoday support?

Xoxoday integrates with Workday, SAP SuccessFactors, Darwinbox, and other HRIS platforms to automate reward triggers and sync employee data.