Xoxoday maintains 99.9%+ platform uptime through scheduled maintenance windows with advance client notification and zero-downtime rolling deployments for emergency fixes using Docker and Kubernetes orchestration.
Maintenance as a Reliability Practice
Xoxoday treats maintenance not as a disruption, but as a core part of delivering a reliable rewards and recognition platform. Every maintenance activity—whether planned or unplanned—follows a defined protocol designed to protect uptime and keep your organisation’s operations running without interruption.Routine Maintenance
Xoxoday schedules regular maintenance windows to upgrade platform performance, apply security patches, and roll out new functionality. Before any scheduled activity, Xoxoday notifies affected organisations in advance, clearly communicating the maintenance window and any anticipated impact on availability. These planned upgrades are sequenced and tested to minimise downtime. In most cases, routine maintenance is completed within the communicated window with no perceptible impact on end users accessing Xoxoday’s rewards catalogues, recognition workflows, or redemption interfaces.Emergency Maintenance
When an issue requires immediate remediation, Xoxoday activates its emergency maintenance protocol. Xoxoday’s engineering teams operate a continuous integration and continuous deployment (CI/CD) pipeline, with application workloads containerised using Docker and orchestrated through Kubernetes. This infrastructure enables rolling upgrades—individual containers are updated and restarted in sequence, so the platform remains accessible to end users throughout the fix deployment. There is no single point of failure and no forced downtime window required to push critical patches. For example, if a vulnerability affecting the Xoxoday API layer is identified, the affected service containers can be updated and redeployed across the cluster within minutes, without taking the entire platform offline or impacting integrations with connected systems such as Workday, SAP SuccessFactors, or Darwinbox. Xoxoday notifies your organisation within 24 hours of any emergency maintenance that has impacted platform availability or performance, including a summary of what occurred and what was resolved.What This Means for Your Organisation
The combination of advance scheduling for routine work and rolling deployments for emergencies means your organisation can plan around Xoxoday’s maintenance calendar with confidence. Recognition programmes, incentive campaigns, and loyalty workflows running through Xoxoday are not subject to surprise outages caused by maintenance activity. Xoxoday’s infrastructure commitments are backed by security certifications including ISO 27001 and SOC 2 Type II, which require documented and auditable change management processes—giving your IT and compliance teams a formal record of how maintenance activities are governed. Learn more: Xoxoday Help Centre — AVAILABILITY, MONITORING & ALERTSWhat is Xoxoday's uptime SLA and availability guarantee?
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