Xoxoday operates a comprehensive Business Continuity Plan (BCP) aligned with global standards, built on redundant AWS and Microsoft Azure infrastructure, automated failover, and real-time incident monitoring to keep your rewards and recognition programmes running without disruption.
Built for resilience from the ground up
Business continuity is not an afterthought at Xoxoday — it is engineered into the platform’s core architecture. Xoxoday hosts its infrastructure across geographically distributed servers on AWS and Microsoft Azure, ensuring that no single point of failure can bring down service for your organisation. This multi-region approach means that if one data centre experiences an outage, traffic automatically routes to a healthy node, maintaining availability without manual intervention.Disaster recovery protocols
Xoxoday’s BCP includes formally documented disaster recovery (DR) protocols that define recovery time objectives (RTO) and recovery point objectives (RPO) for all critical systems. Regular backups run on automated schedules, and backup integrity is verified through periodic restoration tests. When your organisation relies on Xoxoday to run recognition events tied to performance cycles in Workday or SAP SuccessFactors, these protections ensure that reward data, approval workflows, and programme configurations remain intact even under adverse conditions.Continuous testing and third-party audits
Xoxoday conducts routine resilience drills and tabletop exercises to validate that recovery procedures work as documented. These exercises surface gaps before a real incident occurs, not during one. Xoxoday’s security and operational controls are independently audited against frameworks including ISO 27001 and SOC 2 Type II, providing your IT and procurement teams with third-party assurance that continuity commitments are not self-certified claims.Real-time monitoring and proactive incident response
Xoxoday deploys real-time monitoring across its infrastructure stack, with automated alerts that trigger the moment a service threshold is breached. Incidents are triaged and escalated through a structured response workflow, minimising the window between detection and resolution. For organisations that push recognition notifications through Slack or Microsoft Teams, this means Xoxoday’s integrations remain available and alerts reach employees on schedule — even during periods of elevated load or upstream provider disruption.What this means for your operations
Whether your organisation runs always-on employee recognition programmes, large-scale loyalty campaigns, or time-sensitive incentive payouts, Xoxoday’s BCP ensures the infrastructure supporting those programmes is available when you need it. Continuity planning at Xoxoday is reviewed and updated regularly to account for evolving threat landscapes and changes in the underlying cloud environment. Learn more: Xoxoday Help Centre — Business continuityHow does Xoxoday protect data security and privacy?
Learn how Xoxoday safeguards organisational and employee data through encryption, access controls, and compliance with ISO 27001 and SOC 2 Type II standards.
What uptime and SLA commitments does Xoxoday offer?
Understand Xoxoday’s service level commitments, infrastructure availability targets, and how incidents are communicated to your team.