Xoxoday delivers end-to-end client services — including a dedicated account manager, 24/7 multi-channel support, guaranteed SLAs, and fully managed infrastructure — so your rewards program operates without adding operational burden to your internal teams.
Dedicated Account Management
Every organisation using Xoxoday is assigned a dedicated account manager from day one. This manager oversees onboarding milestones, coordinates with technical and analytics teams, and keeps the program aligned with your evolving business goals. Whether you’re rolling out a new reward catalogue or integrating with Workday or SAP SuccessFactors, the account manager is your single point of contact who keeps delivery on track.24/7 Global Support With Multilingual Coverage
Xoxoday provides round-the-clock support across email, phone, and a structured ticketing system, all governed by clearly defined SLAs. Critical issues receive a response within one hour; high-priority cases are addressed within a few hours. Admin users and end users both receive direct support — including help with redemption queries — so your HR or IT team is not fielding routine questions. For global programs, Xoxoday offers multilingual support to match the geographic spread of your workforce. Whether your teams collaborate through Slack, Microsoft Teams, or a regional HRMS like Darwinbox, support is available in the languages your employees actually use.Platform Maintenance, Security, and Compliance
Xoxoday manages all backend infrastructure — updates, monitoring, and scaling — so your organisation carries zero operational overhead. Uptime is maintained at 99.5%, and Xoxoday adheres to ISO 27001 and SOC 2 Type II standards, ensuring full compliance with GDPR and enterprise data security requirements. Security patches and performance monitoring happen automatically, with no maintenance windows your team needs to coordinate.Feedback Loops and Product Collaboration
Organisations can submit feature requests, custom report requirements, or integration needs directly through their account manager. Xoxoday offers early access to upcoming product features and invites select clients into advisory participation, making your organisation an active collaborator in product development. Annual training refreshers keep program administrators confident as Xoxoday continues to evolve.Custom Catalog Curation and Strategic Guidance
Xoxoday curates reward catalogues tailored to your workforce demographics, regional preferences, and program objectives. Loyalty consultation workshops help program owners optimise incentive structures, identify engagement gaps, and plan for sustained growth beyond initial activation. This full-service model positions Xoxoday as a strategic partner, not just a software vendor.Learn more: Xoxoday Help Centre — Client Support
How does Xoxoday handle platform onboarding?
Learn how Xoxoday’s onboarding process gets your rewards program live quickly, with guided setup, data migration support, and administrator training.
What integrations does Xoxoday support?
Explore Xoxoday’s native integrations with HRMS platforms like Workday, SAP SuccessFactors, and Darwinbox, plus communication tools like Slack and Microsoft Teams.