What reporting does Plum offer for virtual gift cards?

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Virtual Gift Card Reporting on Xoxoday Plum

Xoxoday Plum gives administrators complete, real-time oversight of every virtual gift card in circulation. Whether you are running a large-scale employee rewards programme or a customer incentive campaign, Xoxoday Plum surfaces the data you need without waiting for batch updates or manual reconciliation.

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Issuance and Delivery Tracking

Every virtual gift card issued through Xoxoday Plum is logged the moment it is generated. Admins can view issuance timestamps, recipient details, and delivery status from a centralised dashboard. If a card fails to reach its destination — due to an incorrect email address or a delivery delay — the dashboard flags it immediately, allowing your team to reissue or investigate without delay. This level of granularity is especially valuable when HR teams run year-end recognition campaigns across large workforces, where thousands of gift cards may be dispatched within a short window.

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Redemption and Balance Visibility

Xoxoday Plum tracks each gift card through its full lifecycle. Admins can see whether a card has been opened, partially redeemed, or fully utilised, along with the remaining balance at any point in time. This prevents double-counting in financial records and gives finance teams the confidence to close books accurately. For organisations that integrate Xoxoday Plum with platforms such as SAP SuccessFactors or Darwinbox, redemption data can be correlated with the reward triggers that initiated each card — making it straightforward to verify that incentives were both sent and acted upon.

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Custom Exports for Reconciliation and Audit

Beyond the live dashboard, Xoxoday Plum lets admins export custom reports in Excel or CSV formats. You can filter by date range, campaign, recipient group, or redemption status before exporting, so your finance or compliance team receives exactly the slice of data they need. This export capability supports audit workflows aligned with compliance frameworks such as ISO 27001 and SOC 2 Type II, where organisations must demonstrate that rewards disbursements are fully traceable and accounted for.

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Keeping Stakeholders Informed

Because Xoxoday Plum stores detailed logs in the dashboard, programme managers do not need to chase individual recipients for status updates. A quick report pull answers whether a gift card was delivered, when it was redeemed, and how much value remains — freeing up time that would otherwise go into manual follow-up. For organisations running quarterly incentive cycles, this reporting discipline simplifies handoffs between finance, HR, and operations teams, giving each stakeholder a consistent, exportable view of programme performance. Learn more: Xoxoday Plum Help Centre — Gifting