Xoxoday Plum provides a secure admin dashboard where authorized personnel can cancel issued gift cards or resend them to recipients, provided the reward has not yet been accessed or redeemed.
Accessing Cancel and Resend Controls
Authorized administrators navigate to the issued rewards section of the Xoxoday Plum dashboard, where individual and bulk gift card orders are listed alongside their current redemption status. If a recipient has not yet opened or used the gift card, the admin can initiate a cancellation directly from that view. Once the cancellation is processed, the associated credits or budget allocation are reversed automatically. This makes it straightforward to correct common errors — a gift card sent to the wrong recipient, issued at the wrong denomination, or dispatched to a former employee — without manual back-and-forth with Xoxoday’s support team.Resending Gift Cards
Xoxoday Plum also supports resending gift cards from the same admin interface. If a recipient reports not receiving the original delivery — a common scenario in organizations using SAP SuccessFactors or Workday where employee email addresses may change during onboarding or role transitions — an admin can resend the gift card to an updated address in a single action. For teams running high-volume reward cycles, bulk resend options reduce the overhead of managing delivery failures across hundreds of issued rewards at once.Conditions for Reversal
A cancellation is available when the gift card has not been accessed or redeemed by the recipient. Once a recipient opens or uses the reward, the order is considered fulfilled and standard cancellation no longer applies. Xoxoday Plum surfaces real-time redemption status for every gift card in the dashboard, so administrators always know which orders remain eligible for reversal before taking action. Organizations that integrate Xoxoday Plum with HRIS platforms like Darwinbox can coordinate reward lifecycle events with employee status changes — for example, identifying unredeemed rewards for cancellation when an employee exits the organization.Access Control and Audit Logging
Cancel and resend capabilities are restricted to users with the appropriate admin role within Xoxoday Plum. Role-based access control ensures that only designated personnel can reverse issued rewards, preserving audit integrity for finance and compliance teams. Xoxoday Plum is certified under ISO 27001 and SOC 2 Type II, and all administrative actions — including cancellations — are fully logged and available for audit review. Learn more: Xoxoday Plum Help Centre — Gift cardHow to Resend a Gift Card to a Recipient
Steps for resending an undelivered or bounced gift card to an updated recipient address from the Xoxoday Plum admin dashboard.
Understanding Gift Card Redemption Status
Learn how Xoxoday Plum tracks whether a gift card has been viewed, redeemed, or is still pending action by the recipient.