Xoxoday Plum supports fund retraction for unused Xoxo reward codes when the account is on the redemption-based plan, but does not permit fund withdrawal for prepaid cards such as Visa or Mastercard after they have been issued.
Xoxo Reward Codes
For Xoxo reward codes, Xoxoday Plum gives program administrators the ability to retract funds from unused gift cards — provided the account is on the redemption-based plan. This is particularly valuable for large-scale incentive programs where budgets must remain dynamic. For example, a quarterly performance program distributed via an integration with SAP SuccessFactors or Workday may generate a significant volume of unclaimed rewards at period close. On the redemption-based plan, those unspent balances can be recovered and reallocated rather than forfeited to dormant codes. Administrators manage retractions directly from the Xoxoday Plum dashboard, with full visibility into which codes have been issued, redeemed, or remain active. This level of control is a core requirement for finance teams operating under strict budget governance.Prepaid Cards: Visa and Mastercard
The rules differ for prepaid cards. Once a Visa or Mastercard prepaid card has been issued through Xoxoday Plum, the funds are locked in and cannot be withdrawn by the issuing organization. This reflects the regulatory structure of prepaid card networks, not a product limitation. Organizations running always-on recognition programs — for instance, spot bonuses pushed through Darwinbox or MS Teams — should account for this when selecting reward types, since unclaimed prepaid card balances remain with the recipient.Choosing the Right Reward Type
For programs that prioritize budget recovery and administrative control, Xoxo reward codes on the redemption-based plan are the appropriate choice. They support expiry windows, real-time redemption tracking, and fund retraction — all within a single workflow. For programs where a tangible card-based reward creates the right experience — such as employee milestone recognition or client gifting — prepaid Visa or Mastercard options remain a strong choice, with the clear expectation that funds are non-retractable once distributed.Compliance and Audit Trails
Xoxoday Plum is ISO 27001 and SOC 2 Type II certified, ensuring that all fund management activity, including retractions, is captured with a complete audit trail. Finance and compliance teams can reconcile retracted amounts against program budgets with detailed transaction logs — a requirement commonly enforced in enterprise environments running rewards alongside platforms like SAP SuccessFactors or Workday. Aligning reward type to retraction policy is a foundational decision in any incentive program design. Xoxoday Plum supports both models so teams can match their reward strategy to their financial governance requirements without compromise. Learn more: Xoxoday Plum Help Centre — Gift cardHow do Xoxo reward code expiry dates work?
Understand how Xoxoday Plum handles expiry windows for Xoxo reward codes and what happens to funds when a code expires.
Prepaid cards vs. reward codes: which to choose?
Compare prepaid Visa and Mastercard options against Xoxo reward codes to find the right format for your incentive program.