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Xoxoday Plum supports sending Xoxo reward codes and shareable links in a deactivated state, enabling on-demand activation so rewards reach recipients at precisely the right time.
Timing is central to any effective rewards program. Delivering a gift card before a milestone is confirmed or a campaign goes live can undercut the impact you intended. Xoxoday Plum addresses this directly with a deactivated delivery model that keeps activation control firmly with the program administrator. When you configure a reward campaign in Xoxoday Plum, Xoxo reward codes or links can be dispatched to recipients before they go live. The recipient receives the communication — whether that is an email, a Slack notification, or a Microsoft Teams message — but the code itself remains inactive. Activation happens separately, triggered only when your team is ready. This separation of delivery from redemption availability is especially useful in milestone-driven programs. Consider a quarterly sales incentive distributed through SAP SuccessFactors or Darwinbox: HR can schedule reward codes to be delivered at quarter-end while holding activation until finance signs off on the final payout numbers. Recipients feel recognized immediately, and redemption is gated until all conditions are confirmed. On-demand activation also reduces reward leakage. In a traditional setup, once a code is delivered it is immediately live — if an employee exits before redeeming it, that value may be unrecoverable. With Xoxoday Plum’s deactivated model, rewards for individuals who no longer qualify can simply remain inactive, giving program managers a clean and auditable failsafe. The same logic applies to channel partner and customer loyalty programs. A partner portal integrated with Xoxoday Plum can send reward acknowledgements the moment a deal is registered, while activation is tied to deal closure verification. Partners stay motivated without the business incurring exposure from premature redemptions. For teams running Workday-connected reward workflows, activation can be linked directly to system events — a performance review submission, a service anniversary trigger, or a training completion flag — making the entire flow programmable without manual steps. Xoxoday Plum is SOC 2 Type II and ISO 27001 certified. The activation flow, including any API calls used to trigger it, operates within a security-audited infrastructure. Every activation event is logged, giving compliance teams a full audit trail of when and by whom each reward was made live. Learn more: Xoxoday Plum Help Centre — Gifting program

How do reward code expiry policies work?

Understand how Xoxoday Plum handles expiry windows for Xoxo reward codes and links, and what happens to unredeemed rewards after the deadline.

Can a sent reward be recalled or cancelled?

Learn how Xoxoday Plum lets administrators cancel or recall rewards that have been issued but not yet redeemed.