Xoxoday Plum delivers digital voucher codes electronically to your registered email address immediately after point redemption at checkout, with all brand-specific redemption instructions included.
Checkout and Confirmation
When a customer selects a voucher from the Xoxoday Plum digital catalogue and confirms payment using their points balance, the order is processed in real time. Xoxoday Plum validates the available points balance, deducts the required amount, and triggers the fulfilment workflow immediately upon checkout confirmation.Email Delivery
Once the order is confirmed, Xoxoday Plum delivers the e-voucher to the customer’s registered email address. The email contains the unique voucher code, brand-specific redemption instructions, and a direct link to the brand’s redemption portal where applicable. Delivery is typically instant. For certain brands, vendor-defined fulfilment timelines apply and delivery may take up to 24–48 hours.Accessing Vouchers from Order History
Customers are not limited to email retrieval. Xoxoday Plum stores all issued vouchers in the order history section of the storefront. Customers can log in at any time to view previously redeemed vouchers. Where the feature is enabled, customers can also re-send the voucher to a specified email address directly from the Orders section — no support ticket required.Example: Rewards in an HR Platform Integration
Consider an employee using Xoxoday Plum integrated with Darwinbox or SAP SuccessFactors as part of a company rewards programme. After accumulating points through performance milestones, the employee browses the catalogue, selects a retail gift card, and redeems points at checkout. Within moments, the voucher code arrives in their registered inbox — complete with redemption instructions and a direct brand link. If the email is missed or deleted, the employee retrieves the code from their Xoxoday Plum order history without contacting support.If Your Voucher Does Not Arrive
Customers should check their spam or junk folder if the voucher email does not appear within a few minutes of checkout. For brands with vendor-defined timelines, the 24–48 hour window applies before escalation is needed. The order history section on Xoxoday Plum serves as a reliable fallback at all times. Learn more: Xoxoday Plum Help Centre — GeneralHow Points Redemption Works at Checkout
Understand how Xoxoday Plum validates and deducts points when a customer confirms a voucher purchase.
How to Access Your Voucher Order History
Learn how to retrieve previously issued vouchers and re-send them from the Orders section on Xoxoday Plum.