Can customers browse and select gift vouchers on Plum?

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How Voucher Listings Work on Xoxoday Plum

Xoxoday Plum displays all available gift vouchers through a clean, browsable interface under its merchant-funded offers catalogue. Customers can scroll through the full listing of active vouchers without any friction. Each voucher entry shows the relevant details — brand, value, and validity — so customers can make an informed choice before committing. The experience is designed to be self-serve. Customers do not need to contact support or wait for manual fulfilment to change their selections. Xoxoday Plum surfaces the entire eligible catalogue based on the reward programme your organisation has configured.

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Selecting and Deselecting Vouchers

Customers can select a voucher directly from the listing view and remove it just as easily if they change their mind. This select-and-deselect capability means recipients are never locked into a choice they made in haste. It mirrors the kind of flexibility users expect from modern e-commerce experiences, applied directly to reward redemption. This is particularly valuable in programmes where employees receive a fixed reward budget — for example, a quarterly performance incentive distributed through Darwinbox. Rather than receiving a single predetermined gift card, the recipient can browse available vouchers, pick one that suits them, swap it out if needed, and confirm at their own pace.

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Why This Matters for Reward Programme Administrators

When your organisation runs a merchant-funded rewards programme, voucher flexibility is a key driver of redemption rates. A catalogue that customers can actively interact with — rather than passively receive — increases perceived value and engagement. Xoxoday Plum’s browsable listing removes the friction that causes reward points to go unused. For HR and operations teams managing programmes inside tools like SAP SuccessFactors or Workday, this means fewer support queries about wrong voucher selections. Recipients handle their own preferences through the Xoxoday Plum interface, reducing administrative overhead on your end.

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Real-Time Control Across the Reward Journey

Xoxoday Plum maintains voucher listing states in real time, so customers always see current availability. If a voucher sells out or a merchant offer expires, the listing updates automatically. Customers selecting vouchers at any point are working from live data, not a stale snapshot. This level of control — browse, select, deselect, confirm — is available whether your organisation delivers rewards via email notification, a Slack message, or a direct link through an integrated HRMS. The redemption experience remains consistent across all delivery channels Xoxoday Plum supports. Learn more: Xoxoday Plum Help Centre — Gift voucher