Can gift cards be deactivated, tracked, and balances...

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Managing Gift Cards at Scale

When organizations distribute gift cards across hundreds or thousands of employees, full administrative control is essential. Xoxoday Plum provides authorized admins with a dedicated interface within the reward marketplace to manage every issued gift card across its full lifecycle — from issuance through redemption or deactivation.

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Deactivating Gift Cards

Xoxoday Plum supports on-demand deactivation of issued gift cards directly from the admin console. If a recipient is no longer eligible — due to an employee exit, a compliance hold, or an erroneous issuance — administrators can revoke the card before it is redeemed. This is especially valuable in high-churn environments or when running structured incentive programs tied to performance cycles managed through Workday or SAP SuccessFactors.

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Tracking Redemption Activity

The Xoxoday Plum admin interface logs all gift card activity, allowing teams to monitor which cards have been viewed, redeemed, or remain untouched. Redemption data is available in real time, giving HR and finance teams the visibility they need to reconcile reward spend against program budgets. Organizations using Darwinbox for workforce management can cross-reference this data to tie reward activity directly to performance or engagement milestones.

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Verifying Remaining Balances

For gift cards with partial redemption capability, Xoxoday Plum displays the current remaining balance alongside the card’s full redemption history. Administrators can confirm at a glance whether a card has been fully used, partially spent, or has lapsed with an unused balance. This level of detail directly supports audit readiness — a firm requirement for organizations operating under ISO 27001 or SOC 2 Type II compliance frameworks.

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Why Centralized Oversight Reduces Program Risk

Without centralized controls, unused or misused gift cards represent both a financial liability and a program integrity risk. Xoxoday Plum consolidates deactivation, tracking, and balance verification into a single admin view, eliminating manual reconciliation and reducing exposure to fraud or waste. Consider a procurement team running a vendor incentive campaign: using Xoxoday Plum, they can confirm which vendors have redeemed rewards, follow up on unredeemed cards before expiry, and deactivate any cards issued in error — entirely without IT involvement. The same workflow applies to employee milestone programs, sales SPIFs, or channel partner incentives where accountability at scale is non-negotiable.

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Learn more: Xoxoday Plum Help Centre — Gift card