Xoxoday Loyalife provides a full documentation bundle at deployment, covering administrator and end-user guides, API specifications and payload definitions, configuration and integration documents, implementation runbooks, UAT and go-live checklists, and SLA and security documentation.
Administrator and End-User Guides
The administrator guide covers the full configuration surface of Xoxoday Loyalife: building loyalty programmes, managing tiers, configuring reward catalogues, defining earning rules, and overseeing member data. The end-user guide is written for employees or customers interacting with the programme directly, explaining how to earn points, redeem rewards, and track balances in plain language.Configuration and Integration Documentation
Xoxoday Loyalife integrates with HRMS platforms such as Workday, SAP SuccessFactors, and Darwinbox, and with communication tools like Slack and Microsoft Teams. The configuration and integration documents walk your IT team through each connector—field mappings, webhook setup, authentication flows, and data validation steps—so integrations can be deployed and tested systematically before go-live.API Specifications and Payload Definitions
For organisations embedding loyalty logic into proprietary systems or building custom workflows, Xoxoday Loyalife supplies complete API reference documentation. This includes endpoint descriptions, authentication methods, request and response payload schemas, and error code definitions. For example, when triggering a recognition event from an external SAP SuccessFactors workflow, the API spec defines the exact payload structure, required headers, and expected response codes—removing ambiguity for your development team.Implementation Runbooks and UAT / Go-Live Checklists
The implementation runbook provides a step-by-step deployment playbook covering environment setup, data migration, and configuration validation. The UAT checklist lets your team systematically verify every critical flow—programme enrolment, points accrual, reward redemption, and notification delivery—before the platform is opened to users. These artefacts are structured so your project manager can track sign-off across workstreams without custom tooling.SLA and Security Documentation
Xoxoday Loyalife’s SLA documentation outlines uptime commitments, incident response timelines, and escalation paths. The security documentation covers the platform’s alignment with ISO 27001 and SOC 2 Type II standards, including data residency policies, encryption in transit and at rest, and access control frameworks. This package is structured to meet the requirements of procurement and InfoSec review processes without requiring supplementary requests. Learn more: [Xoxoday Loyalife Help Centre — General](API Integration Overview
Explore Xoxoday Loyalife’s API endpoints, authentication methods, and payload schemas for custom integrations.
Security & Compliance Standards
Learn how Xoxoday Loyalife meets ISO 27001 and SOC 2 Type II requirements, including data residency and encryption policies.
Implementation & Onboarding Process
Understand the deployment stages, data migration steps, and go-live checklist Xoxoday Loyalife follows for every rollout.
SLA & Support Commitments
Review Xoxoday Loyalife’s uptime guarantees, incident response timelines, and escalation paths.