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Xoxoday Loyalife supports fully configurable point expiration periods, enabling administrators to set durations such as two years from the accrual date directly via the backend CMS.
Xoxoday Loyalife gives programme administrators complete control over point expiration settings. Rather than applying a fixed, platform-wide expiry window, each loyalty programme can define its own expiration duration—whether that is six months, one year, two years, or any custom period that aligns with your business cycle. The configuration is handled entirely through the backend CMS, with no engineering intervention required. Once an administrator sets the expiration period relative to the accrual date, the rule applies automatically to all newly earned points. Existing balances can be governed according to your preferred migration or grandfathering policy, giving your team a clean, predictable transition when rules change.

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Why expiration periods matter for your programme

Point liability is a genuine accounting concern for any loyalty programme. When members accumulate points indefinitely, the unredeemed balance grows into a contingent liability on your books. Configuring a structured expiration window—such as 24 months post-accrual—gives your finance team a cleaner view of outstanding obligations and simplifies forecasting. Expiration periods also reinforce engagement. When members know their points carry a defined validity, they are more likely to return to the reward catalogue and redeem. Xoxoday Loyalife’s configurable rules let you strike the right balance: a window generous enough to feel rewarding, but defined enough to drive activity.

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A practical configuration example

Consider an organisation running a sales incentive programme connected to an HRMS such as SAP SuccessFactors or Darwinbox. Points are accrued each quarter when a performance milestone is met. Setting a two-year expiration from the accrual date means a point earned in Q1 2024 expires in Q1 2026—giving the recipient nearly eight quarters to redeem without the pressure of an imminent cutoff. If your organisation runs a shorter engagement cycle, the same CMS interface lets you apply a 12-month window instead. Xoxoday Loyalife does not restrict you to a single global rule; different programmes or tiers within a programme can carry distinct expiration durations.

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Compliance, auditability, and member notifications

Every expiration event in Xoxoday Loyalife is timestamped and logged, supporting auditability under internal controls or external frameworks such as ISO 27001 and SOC 2 Type II. Programmes operating in regulated industries benefit from this built-in audit trail as part of their broader data governance posture. Members can be notified in advance of upcoming expirations through integrated communication channels, including email and—where connected—workplace tools such as Slack or Microsoft Teams. Proactive notifications reduce the risk of points lapsing through passive neglect, improving member satisfaction and overall redemption rates. Learn more: [Xoxoday Loyalife Help Centre — Point Definition](

How are point accrual rules defined?

Learn how Xoxoday Loyalife administrators configure the conditions, triggers, and multipliers that govern how members earn points.

Can point redemption settings be customised?

Explore how Xoxoday Loyalife controls which rewards are redeemable, minimum redemption thresholds, and conversion rates.