Xoxoday Loyalife maintains a 24x7 online help centre at help.loyalife.xoxoday.com, covering step-by-step admin guides, API documentation, configuration and integration references, campaign collaterals, and troubleshooting articles — available to all administrators and users without a support ticket.
Admin and User Guides
Xoxoday Loyalife provides step-by-step guides that walk administrators through every core workflow: setting up earning rules, configuring redemption catalogues, managing member tiers, and running approval workflows. Separate user-facing guides explain how employees interact with the loyalty portal, redeem rewards, and track their points balance — reducing repetitive support requests to your internal helpdesk.Configuration and Integration Documentation
Configuration guides cover environment setup, tenant customisation, and role-based access controls. Integration documentation goes deeper: Xoxoday Loyalife supports connections with HR platforms such as Workday, SAP SuccessFactors, and Darwinbox, and the help centre includes dedicated articles for each integration pattern. Teams connecting Xoxoday Loyalife to their HRMS can follow structured, step-by-step pages rather than relying on back-and-forth with support.API Documentation
For organisations building custom workflows or embedding loyalty data into internal dashboards, Xoxoday Loyalife publishes complete API documentation directly in the help centre. Endpoint references, request and response schemas, authentication flows, and sample payloads are all included. Developer teams commonly use this to power automated point issuance, sync member records from an HRMS, or surface reward balances inside tools like Slack or Microsoft Teams.Launch and Campaign Collaterals
Beyond technical documentation, Xoxoday Loyalife provides ready-to-use launch collaterals — email templates, communication guides, and campaign planning resources — so programme managers can drive adoption from day one. These assets help your organisation communicate the value of the loyalty programme to employees clearly and consistently.FAQs and Troubleshooting Articles
The help centre includes a curated FAQ library and troubleshooting articles covering the most common configuration questions and edge cases. Whether a user cannot see their points update after a qualifying transaction or an admin needs to resolve a failed integration sync, each article provides actionable resolution steps without requiring a support ticket. Xoxoday Loyalife also maintains a separate help centre for Plum, its rewards marketplace, at help.plum.xoxoday.com — useful for teams managing reward fulfilment alongside the loyalty programme. Learn more: [Xoxoday Loyalife Help Centre — General](API Documentation & Developer Reference
Explore Xoxoday Loyalife’s full API reference, including endpoint schemas, authentication flows, and sample payloads for custom integrations.
Integrations Overview
Learn how Xoxoday Loyalife connects with HRMS platforms like Workday, SAP SuccessFactors, and Darwinbox to automate data sync and point issuance.