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Root cause analysis (RCA) reports are produced for all significant incidents (P1 and P2) and provided to your organisation within the agreed turnaround time post-resolution. RCA reports cover timeline, root cause, impact assessment, resolution steps, and preventive measures.
Root cause analysis (RCA) reports are produced for all significant incidents (P1 and P2) and provided to your organisation within the agreed turnaround time post-resolution. RCA reports cover timeline, root cause, impact assessment, resolution steps, and preventive measures. Learn more: Xoxoday Loyalife Help Centre

How Does Loyalife Handle Bug Tracking and Resolution?

Xoxoday Loyalife tracks bugs via Azure DevOps and Jira, categorises by severity, and resolves each through root cause analysis and regression testing.

How does Xoxoday Loyalife manage API errors and downtime?

Xoxoday Loyalife uses real-time monitoring, automated recovery, and SLA-based escalation to detect and resolve API errors and downtime incidents.