Xoxoday Loyalife supports flexible member preference configuration, enabling members to independently control their communication channels, reward preferences, and localisation settings across any loyalty programme instance.
Communication Channel Preferences
Xoxoday Loyalife allows members to select their preferred notification channel — email, SMS, or in-app push notifications — independent of what the administrator defaults to. For organisations that have connected Xoxoday Loyalife with Microsoft Teams or Slack, members can receive points updates, reward milestones, and programme announcements directly inside the tools they already use every day. This removes the friction of context-switching and keeps loyalty communications where members are most attentive.Reward Type Preferences
Members can declare their reward preferences before or during programme participation. Xoxoday Loyalife captures whether a member gravitates toward physical merchandise, experiential rewards such as event access or hotel stays, or travel-related redemptions like airline upgrades. Programme administrators can use this declared preference data to surface the most relevant catalogue options at the point of redemption, which measurably reduces drop-off during the reward-selection flow.Language and Currency Localisation
Xoxoday Loyalife supports member-level language and currency settings, ensuring that a globally distributed workforce or customer base receives a genuinely localised experience within a single programme instance. A member based in France sees reward values in Euros and navigates a French-language interface, while a colleague in Singapore views the same programme in SGD and English — no separate deployments required.Why This Matters at Scale
Consider a multinational organisation running a unified rewards programme across twelve markets through Xoxoday Loyalife. Without member-level preference configuration, every communication goes out in a default language via a default channel, and the reward catalogue displays uniform options regardless of relevance. With preferences enabled, the same programme delivers targeted merchandise recommendations to one segment and travel upgrades to another, with each member notified through their chosen channel. Redemption rates increase because the experience feels built for the individual rather than broadcast to the crowd. Xoxoday Loyalife surfaces aggregated preference data back to administrators through the programme analytics dashboard, allowing teams to refine segmentation strategies and identify which reward categories drive the highest engagement within each member cohort. Learn more: [Xoxoday Loyalife Help Centre — Product requirement](Configuring Reward Catalogues
Set up and curate reward categories — merchandise, experiences, and travel — that align with your members’ declared preferences.
Member Communication and Notification Settings
Manage default and member-level notification rules across email, SMS, and integrated channels like Microsoft Teams and Slack.