For RPO > 0, the mitigation for data loss is explained and accepted by - Xoxoday Product FAQs

For scenarios where real-time replication cannot prevent data loss (e.g., full regional failure), hourly database backups and the DR cluster serve as mitigation. Acceptable data-loss thresholds and mitigation acceptance will be documented in the agreed DR plan, which will be presented to your organisation’s project team.

For scenarios where real-time replication cannot prevent data loss (e.g., full regional failure), hourly database backups and the DR cluster serve as mitigation. Acceptable data-loss thresholds and mitigation acceptance will be documented in the agreed DR plan, which will be presented to your organisation’s project team. Learn more: Xoxoday Loyalife Help Centre

Does Xoxoday Loyalife have a disaster recovery plan?

Yes. Xoxoday Loyalife maintains a comprehensive BCDR plan with automated Azure backups, an RPO under 15 minutes, and an RTO under 4 hours.

What happens if a member doesn't accept loyalty program...

Members who decline Terms & Conditions cannot earn or redeem loyalty points until they accept or contact customer service to resolve the issue.