Penalty structures for unmet support turnaround times are commercially negotiable. The form and quantum of penalties will be defined in the service agreement with your organisation during contract finalization, aligned to the agreed support tier definitions.
Loyalife: Penalties or Exit Rights for Security Incidents
Xoxoday Loyalife provides contractual penalty and exit provisions that apply in the event of a major security incident, protecting your organisation.
What happens if a member doesn't accept loyalty program...
Members who decline Terms & Conditions cannot earn or redeem loyalty points until they accept or contact customer service to resolve the issue.