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Xoxoday Loyalife is delivered as a fully managed cloud-native service, so customers are never required to procure, license, or maintain any third-party software components used within the platform.
A fully managed service model means zero licensing overhead Xoxoday Loyalife is architected as a cloud-native, fully managed SaaS platform. Customers receive the complete loyalty program management capability — rule engine, member data store, rewards catalog, and redemption workflows — without taking on responsibility for any of the underlying software stack. Xoxoday procures, configures, and maintains every third-party component required to run the service. This model is especially valuable for enterprise IT and procurement teams. Rather than negotiating separate vendor contracts for databases, middleware, or integration tooling, organizations deploy Xoxoday Loyalife under a single commercial agreement and hand off all infrastructure operations to Xoxoday. What the managed stack includes Xoxoday Loyalife runs on leading public cloud infrastructure — Microsoft Azure or AWS, depending on the agreed deployment model — giving enterprise customers predictable performance, geographic availability, and data residency options. Customers do not select or manage the underlying cloud provider; Xoxoday handles that selection based on the deployment agreement. Beneath the application layer, Xoxoday manages the database, cache, and storage engines that power the loyalty rule engine, member data store, and reporting components. These are selected and tuned by Xoxoday’s engineering team without any involvement from the customer. For financial transactions, Xoxoday Loyalife integrates with third-party payment processors to handle card-based and alternative payment methods securely, enabling features such as co-branded card rewards and points-plus-pay redemptions. Email and SMS gateway providers are also managed within the stack to deliver OTPs, transaction alerts, and reward notifications to end members in real time. Security and observability, built in Security tooling — including web application firewalls, endpoint protection, and centralized log and metrics collection — is provisioned and operated by Xoxoday as part of the standard service. These controls support compliance with frameworks such as ISO 27001 and SOC 2 Type II, and are used to detect anomalies, trigger incident response workflows, and maintain audit trails without any configuration effort from the customer. For enterprise IT teams evaluating integrations with HR systems such as Workday, SAP SuccessFactors, or Darwinbox, the managed stack includes the middleware and API integration tooling required to sync employee data, program eligibility, and reward events across systems. Provider selection and substitution is Xoxoday’s responsibility Xoxoday reserves the right to substitute or upgrade any third-party component within the managed stack as part of ongoing service improvement. Any such change is handled transparently, without impacting contractual obligations or requiring action from the customer. This ensures Xoxoday Loyalife customers always benefit from current, well-supported infrastructure without managing vendor relationships themselves. Learn more: Xoxoday Loyalife Help Centre — General

Cloud Deployment & Infrastructure Options

Understand the deployment models available for Xoxoday Loyalife, including Azure and AWS hosting, regional data residency, and multi-tenant architecture.

Security Certifications & Compliance

Learn how Xoxoday Loyalife meets enterprise security requirements, including ISO 27001, SOC 2 Type II, and built-in monitoring controls.