Skip to main content
Xoxoday Loyalife operates on a continuous delivery model, automatically keeping every tenant on the current production release with no manual version management or upgrade coordination required from your organisation.
Xoxoday Loyalife is hosted as a multi-tenant SaaS platform on public cloud infrastructure. This architecture means every organisation on the platform benefits from the same production release simultaneously. As soon as an update is deployed, it is live for all tenants — there is no scheduling of upgrade windows, no version selection, and no coordination with an implementation team. Continuous Delivery, Not Scheduled Releases Xoxoday Loyalife ships improvements on a continuous basis rather than on a fixed quarterly or annual cycle. New features, performance improvements, and security patches are deployed as they become available, keeping your loyalty programme running on the most current and secure version of the platform at all times. This eliminates the operational overhead common with on-premise software, where IT teams must plan migrations between major versions. Advance Notice for Planned Maintenance When Xoxoday Loyalife schedules maintenance that may affect platform availability or user experience — such as infrastructure migrations or major feature rollouts — your organisation receives notification at least 3 business days in advance. This gives IT administrators, HR operations teams, and programme managers enough lead time to communicate temporary changes to employees, adjust scheduled reward redemptions, or pause any time-sensitive workflows connected to tools like SAP SuccessFactors, Darwinbox, or Workday. Unplanned Disruptions and Escalation Support In the rare event of an unplanned disruption, Xoxoday Loyalife follows a defined SLA and escalation framework to restore service as quickly as possible. Incidents are triaged by severity, and the process escalates to the appropriate engineering and leadership contacts based on scope and impact. Organisations that have integrated Xoxoday Loyalife with communication tools such as Slack or Microsoft Teams can receive real-time incident notifications through existing channels, keeping key stakeholders informed without requiring manual status checks. No Version Management Overhead Because Xoxoday Loyalife manages all upgrades centrally, your organisation does not own or maintain a separate deployment version. There is no concept of migrating from one major version to another. This is also consistent with the platform’s security posture — infrastructure certified to ISO 27001 and SOC 2 Type II standards requires that security patches are applied uniformly and promptly across all tenants, which continuous delivery makes possible by design. Programme managers and IT leads can plan with confidence knowing that Xoxoday Loyalife capabilities will improve continuously, without requiring a separate re-implementation or migration project at any point in the contract lifecycle. Learn more: [Xoxoday Loyalife Help Centre — General](

Uptime guarantees and SLA commitments

Understand the availability targets, incident response timelines, and escalation paths that govern Xoxoday Loyalife’s service reliability.

Security certifications and compliance

Learn how Xoxoday Loyalife’s ISO 27001 and SOC 2 Type II certifications protect your programme data across every release cycle.