Xoxoday Loyalife supports fully configurable mile expiration rules, allowing programme administrators to set distinct validity periods by member tier, accrual source, or promotional condition — with automated alerts and premium member extension capabilities built in.
Configurable Expiration Rules for Miles
Xoxoday Loyalife gives programme administrators precise control over how and when earned miles expire. Rather than applying a single blanket validity window across your entire member base, Xoxoday Loyalife lets you define distinct expiration criteria based on member tier, the source of accrual, or active promotional conditions. This means your expiration policy can reflect the actual value each segment delivers to your programme.Tier-Based and Source-Based Validity
A Gold-tier member can retain miles for 24 months, while a standard-tier member operates under a 12-month window. Miles earned through a co-branded partner campaign can carry a different validity period than those earned through everyday spend. This layered approach keeps your liability manageable without penalising your highest-value members. Accrual-source-based rules are particularly useful when Xoxoday Loyalife is connected to upstream HR or workforce systems. For example, when miles are credited through an integration with Workday or SAP SuccessFactors as part of an employee recognition scheme, you can assign a longer validity period aligned with annual performance review cycles — making the expiry logic feel intentional rather than arbitrary.Automated Expiry Alerts
Xoxoday Loyalife automates expiry notifications so members are never caught off guard. Alerts are triggered at configurable intervals before a balance lapses — for instance, at 90 days, 30 days, and 7 days out. Notifications can be routed through email, in-app messaging, or connected communication tools such as Slack or MS Teams, depending on your organisation’s notification stack. This reduces member frustration and drives re-engagement before miles lapse, without requiring any manual outreach from your loyalty operations team.Extensions and Reactivations for Premium Members
For premium members or during special campaigns, Xoxoday Loyalife supports both expiry extensions and mile reactivations. A Platinum-tier member who has been inactive for an extended period can have their balance reinstated as part of a win-back campaign, without requiring manual intervention. Extension rules can be scoped to specific member cohorts, date ranges, or named promotional events, keeping the logic clean and auditable.Why Expiration Policy Design Matters
Poorly designed expiration policies erode member trust. When miles disappear without warning or on terms members find opaque, churn follows. Xoxoday Loyalife gives programme managers the tools to define expiration rules that balance commercial liability management with a member experience that feels transparent and fair. All expiration configurations are accessible from the Xoxoday Loyalife admin console and can be updated without developer involvement, allowing your team to iterate quickly as programme requirements evolve. Learn more: [Xoxoday Loyalife Help Centre — Reward management](How does mile accrual work across sources?
Understand how Xoxoday Loyalife calculates and assigns miles across transaction types, partner sources, and promotional events.
How are member tier structures configured?
Learn how Xoxoday Loyalife defines tier thresholds, qualification criteria, and tier-specific benefits within a loyalty programme.