Does Loyalife rely on third-party IT vendors for support?

​

No external IT dependency by design

Xoxoday Loyalife is built to be fully self-sufficient. Xoxoday does not rely on any third-party IT service provider (TPSP) to deliver, operate, or maintain the platform on your organisation’s behalf. Every function — from initial environment configuration to post-launch operations — is owned and executed by Xoxoday’s own teams. This architecture eliminates the coordination overhead and accountability gaps that arise when vendors use sub-contractors or managed service partners for delivery. Your organisation engages a single, accountable vendor throughout the programme lifecycle.

​

Internal teams own every stage of delivery

Xoxoday Loyalife deployments are led by a dedicated implementation team that manages environment setup, programme configuration, and go-live readiness. The customer success (CSM) team governs onboarding milestones, adoption tracking, and ongoing relationship management. Xoxoday’s engineering team owns platform stability, bug resolution, and product operations — none of these responsibilities are delegated externally. Because all three functions sit within Xoxoday, decisions that span implementation and product are resolved without inter-vendor coordination delays.

​

Integrations delivered without external systems integrators

Xoxoday Loyalife connects directly to enterprise HR and collaboration systems — including Workday, SAP SuccessFactors, and Darwinbox for employee data synchronisation, and Slack and Microsoft Teams for in-flow reward notifications. These integrations are built and maintained by Xoxoday’s engineering team. Your organisation does not need to engage a separate systems integrator to establish or sustain these connections. As a practical example: when Xoxoday Loyalife is connected to Darwinbox, employee lifecycle events such as joinings, promotions, and work anniversaries automatically trigger loyalty programme actions. That entire integration — including configuration changes and ongoing maintenance — is handled by Xoxoday’s implementation and engineering teams, with no external IT resource required.

​

SLA-backed support with direct escalation

Support requests and escalations are handled directly by Xoxoday under a formal, SLA-backed support model. Response and resolution commitments are defined contractually, and your organisation works with Xoxoday’s own support staff — not an outsourced helpdesk or third-party service desk. Direct ownership means escalations reach the right engineering or CSM contacts quickly, without being routed through external partners who may lack product-level context.

​

Security and compliance remain under Xoxoday’s control

Because Xoxoday Loyalife is operated entirely in-house, security controls and compliance obligations — including those aligned to ISO 27001 and SOC 2 Type II frameworks — are upheld without dependency on third-party operational staff. Your organisation’s data remains within Xoxoday’s own security posture and access control policies at every stage of the engagement. Learn more: [Xoxoday Loyalife Help Centre — Third-Party/ITO Collaboration](