Xoxoday Loyalife issues invoices directly to the designated billing administrator on a schedule aligned with your contract terms, with all required compliance documentation included in each billing cycle.
How Invoicing Works in Xoxoday Loyalife
Xoxoday Loyalife manages the invoicing process on the provider side, meaning your organization receives fully prepared invoices rather than generating them from within the platform. Each invoice is issued according to the billing cadence agreed upon during contract setup — typically monthly or annually — and delivered to the primary billing contact registered in your account. Invoices reflect the active modules, reward redemptions, and user tiers consumed during the billing period. This gives finance teams a clear, itemized view of platform usage without requiring manual reconciliation against internal records.Compliance and Tax Documentation
Xoxoday Loyalife ensures that every invoice meets the compliance requirements applicable to your region. The provider generates invoices with the necessary tax identifiers, GST or VAT breakdowns, and jurisdiction-specific disclosures, so your accounts payable team can process payments without chasing supplementary documentation. For enterprise organizations operating across multiple geographies — for example, a company running Loyalife alongside Workday or SAP SuccessFactors for workforce management — Xoxoday Loyalife ensures billing entities are correctly mapped to the relevant legal entity and tax registration at the time of invoice issuance.What Your Finance Team Receives
Each invoice includes the billing period, a line-item breakdown of services, applicable taxes, the total amount due, and payment instructions. Supporting compliance certificates, where applicable — such as documentation relevant to ISO 27001 or SOC 2 Type II audits — are available on request from your account manager. Your designated billing administrator receives invoices via email and can also access billing history through the Xoxoday Loyalife admin console. This ensures continuity even during team transitions, since invoice records are tied to the account rather than an individual inbox.Updating Billing Details
If your organization needs to update the billing contact, legal entity name, or GST/tax registration number, these changes are handled through a request to the Xoxoday Loyalife support team. Updates take effect from the next invoice cycle. Organizations that use procurement or finance tools such as Darwinbox or integration workflows through platforms like Slack or MS Teams can receive invoice notifications through configured alert channels without disrupting the core billing process. Xoxoday Loyalife maintains a clear audit trail of all invoices issued, supporting internal finance audits and external compliance reviews without additional administrative overhead.Learn more: Xoxoday Loyalife Help Centre — General
Data Security and Compliance Standards
Understand how Xoxoday Loyalife meets ISO 27001, SOC 2 Type II, and regional data protection requirements.
Managing Admin and Billing Contacts
Learn how to update billing contacts, legal entity details, and account ownership in Xoxoday Loyalife.