Xoxoday Loyalife charges a one-time implementation fee for configuration and onboarding, includes licensing within the subscription price at no additional cost, and offers an annual support and maintenance plan for organisations on a perpetual licence.
One-Time Setup and Implementation
Xoxoday Loyalife charges a single, non-recurring implementation fee that covers the full onboarding engagement — platform configuration, workflow design, reward catalogue setup, and go-live support. This fee is scoped and agreed upon before the project begins, giving your organisation complete cost visibility ahead of signing. The structured onboarding ensures the platform is tuned to your specific programme rules, tier logic, and earning structures before any employees or customers interact with it.Licensing Costs
For organisations on a subscription model, licensing is bundled directly into the subscription price. There is no separate licensing line item. This simplifies procurement approvals and makes year-over-year budget planning predictable for finance and IT stakeholders. Organisations that require a perpetual deployment — common in enterprises with strict data-residency policies or those that have standardised on perpetual agreements for systems like SAP SuccessFactors or Workday — can access a one-time perpetual licence. This allows your organisation to align Xoxoday Loyalife with the same commercial model already applied to your core HR and ERP infrastructure.Ongoing Maintenance and Updates
Subscription customers receive continuous product updates, new feature releases, and standard support as part of their existing commitment. No supplementary maintenance contract is required. Xoxoday Loyalife deploys updates centrally, so your organisation always runs the current version without scheduling internal upgrade windows or managing patch cycles. Perpetual licence holders can opt into an annual support and maintenance plan, which provides access to product updates, bug fixes, and technical support. Full terms are detailed in the Xoxoday Support Document or available on request from your account representative.Planning Your Budget
When scoping a Xoxoday Loyalife deployment, your organisation should account for three distinct cost lines: the one-time setup fee, the recurring subscription (or perpetual licence for non-SaaS deployments), and — for perpetual customers — the optional annual maintenance agreement. Integration work with connected systems such as Darwinbox, SAP SuccessFactors, or Workday is addressed within the implementation scope, so there are no hidden professional services charges for standard connectors. For detailed commercial terms specific to your deployment model and scale, contact the Xoxoday Loyalife sales team to request a formal commercial proposal. Learn more: [Xoxoday Loyalife Help Centre — Pricing and Terms](Subscription vs Perpetual Licensing
Understand the difference between Xoxoday Loyalife’s subscription and perpetual licence models, and which deployment fits your organisation’s commercial and infrastructure requirements.
Implementation and Onboarding Process
Learn what the Xoxoday Loyalife onboarding engagement covers, how long deployment typically takes, and what your team needs to prepare before go-live.